Course details
By the end of the programme attendees will have furthered their knowledge, skills and competencies when it comes to understanding and implementing best practice outsourced vendor relationship management. It covers key considerations and pitfalls to avoid at all stages of the process, with an emphasis on building solid on-going relationships with our vendors. Developing a vendor management plan, identifying performance measurements, and understanding the impact of various contract types are key aspects of the course. Participants will analyse master service agreements and work through case studies profiling vendor management issues.
Module
- Vendor Categorisation
- Vendor Management
- Vendor Risk Management
- Vendor Relationship Management
- IT Vendor Management
- IT Vendor Management
Course Location
About CCMA Ireland Skillnet
We_They was launched in October 1999, in the National Museum of Ireland with the support of 80 people interested in developing professionalism within the call centre industry.
We_They is a not for profit organization. It is run by industry professionals on a voluntary basis. Board members are elected annually at the Associations annual general meeting.
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