Business Management

Course details

• Time Management;

1. Action-priority matrix.
2. Urgent-important matrix.
3. Tools for time management.

• Dealing with conflict;

1. Types of Conflicts
2. Conflict Outcomes
3. Conflict Resolution styles

• Business Etiquettes, appearance, body language, correspondence;

• Leadership;

1. Leadership and team building - their importance and roles.
2. SMART and C-SMART criteria.

• The 5 pillars of EI

1. Self-assessment.
2. Scoring and interpretation of results.

• Customer Service Quality;
• Communication;

1. Controlling and managing rumors
2. Dealing and managing office politics
3. Transparency in an organization: how far should we go?