Emotional Intelligence & Soft Skills

Course details

This course presents communication as integral to management strategy and as a critical component for success in the workplace. In this class, you will develop a foundation for designing effective messages, both written and oral, from concept to delivery. You will use a strategic communication model to identify objectives, analyze audiences, choose information, and create the most effective arrangement and channel for that message. Particularly, the course emphasizes elements of persuasive communication:  how to design messages for diverse and possibly resistant audiences and how to present that information in a credible and convincing way.
 
Specifically, you will practice drafting and editing clear, precise, and readable written business documents as well as learn to design documents to make information easily accessible to a busy, executive-level reader. In addition, you will develop and deliver an individual presentation, using appropriate and effective visual support, in which you present a persuasive argument that demonstrates relevance and benefits to an audience at different levels of expertise or interest.
 
Further, because effective group communication is a necessity in today’s workplace you will learn and practice skills in low structure presentations, managing meetings, dealing with conflict, and leveraging the power of diversity, at both the individual and cultural level.

What we will cover:
Forms and methods of communication
Communication styles
Written Communication
Oral Communication
Non-verbal communication
Action planning and reflection

  Updated on 12 February, 2018