Certification in Administration, Office Management Professional

Course details

• Define and understand the role of the office manager and administrator
• Implement verbal and written communication strategies needed for carrying out responsibilities in an effective manner
• Develop a service attitude and mindset aimed at the internal and external customer
• List the main causes of stress and apply the techniques needed to control them
• Apply time management techniques required for better office productivity
• Organize meetings effectively
• Handle telephone calls properly and professionally

• Self development
• Interpersonal communication
• Business writing
• Customer focus
• Self management
• Time management
• Meeting management
• Telephone handling