- Duration / Course length: Upto 3 Hours Start now
- Accredited by: CiQCPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
With proper training and by demonstrating professional customer service skills, you can achieve customer satisfaction. It boosts the business and helps you to improve profit. While communicating with a customer you become an applicant for customer service training. Additionally, it includes other posts receptionists, waiters, salesmen, shopkeepers and so on. The Customer Service Training & Management basically contains greeting the customer with correct body language, keeping eye contact, ask a question to understand the customer’s need or desire, response with value and positive language, avoid meaningless talk while dealing with angry customers and the most importantly adopting correct tone of voice.Why Should You Choose Customer Service Training & Management
Properly curated course with comprehensive syllabus
1 year accessibility to the course
Full-time tutor support on working days (Monday – Friday)
Efficient exam system, assessment and instant results
Free e-Certificate
Instant certificate validation facility
Internationally recognised accredited qualification
Access to the course content on mobile, tablet or desktop from anywhere anytime
Eligible for **NUS Extra** card which gives you 1000’s of discounts from biggest companies.
COURSE CURRICULUM
- Understanding Customer Service
- Identifying Customer Expectations
- Providing Excellent Customer Service
- Focusing on the Customer
- Customer Service and the Telephone
- Handling Complaints
- Enduring Stress
- Understanding Leadership
- Six Critical Elements
- Five Practices of Leadership
Job roles this course is suitable for:
Manager Customer Service , Customer Service Manager , Customer Service EngineerAbout Adams Academy
Adams Academy is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level. As an online learning site, we are aware of the fact that there are a lot of people out there who considers themselves to be a curious learner but the courses that they are interested in are not available in the area. So, we have decided to give them a chance to learn in a convenient way – in their own convenient place and time.
Our Mission
To make learning more accessible to learning enthusiasts, regardless of where they are residing in the world. To offer different courses of different levels for the students to choose from. To position our company as a leader in the industry of online learning.
Our Vision
Maintain the good credibility and reputation that we have built as online courses provider.
