John Academy Office Admin and Customer Service Diploma John Academy
  • Duration / Course length: Upto 3 Days Start now
  • Accredited by: CiQCPD Qualification Standards
  • Certificates:
  • Course delivery: This course is delivered in video format

Course details

Office administration and customer service skills are very important for any kind of business. In this course, you will learn the necessary skills, knowledge, and information about office administration and customer service. You will learn how to identify what administrative procedures to be included in your ;

This is a series of discussions about administrative and customer service support. You will then learn how large-scale organizations are managed. You will also be able to learn the structures and objectives involved in conducting admin assistant and customer service.


Admin Support
  • Getting Started
  • Getting Organized (I)
  • Getting Organized (II)
  • Managing Time
  • Getting It All Done On Time
  • Special Tasks
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Empowering Yourself
  • The Team of Two
  • Taking Care of Yourself
  • Wrapping Up
Administrative Management
  • Getting Started
  • Why Your Office Needs Administrative Procedures
  • Gathering the Right Tools
  • Identifying Procedures to Include
  • Top Five Procedures to Record
  • What to Include in Your Binder (I)
  • What to Include in Your Binder (II)
  • Organizing Your Binder
  • What Not to Include in the Procedure Guide
  • Module Ten - Share Office Procedure Guide
  • Successfully Executing the Guide
  • Wrapping Up
Organizational Skills
  • Getting Started
  • Remove the Clutter
  • Prioritize
  • Scheduling Your Time
  • To Do Lists
  • Paper and Paperless Storage
  • Organization in Your Work Area
  • Tools to Fight Procrastination
  • Organizing Your Inbox
  • Avoid the Causes of Disorganization
  • Discipline is the Key to Stay Organized
  • Wrapping Up
  • Organizational Skills Course for Administrator- Activities
Customer Relations and Dealings
  • Getting Started
  • The Right Attitude Starts with You
  • Stress Management (Internal Stressors)
  • Stress Management (External Stressors)
  • Transactional Analysis
  • Why are Some Customers Difficult
  • Dealing with the Customer Over the Phone
  • Dealing with the Customer In-Person
  • Sensitivity in Dealing with Customers
  • Scenarios of Dealing with a Difficult Customer
  • Following up With a Customer Once You Have Addressed Their Issue
  • Wrapping Up
Customer Service: Telephone Etiquette
  • Getting Started
  • Aspects of Phone Etiquette
  • Using Proper Phone Language
  • Eliminate Phone Distractions
  • Inbound Calls
  • Outbound Calls
  • Handling Rude or Angry Callers
  • Handling Interoffice Calls
  • Handling Voicemail Messages
  • Methods of Training Employees
  • Correcting Poor Telephone Etiquette
  • Wrapping Up
Customer Relationship Management
  • Customer Relationship Management
  • What CRM Is and Who It Serves
  • Checklist for Success
  • Requirement Driven Product Selection
  • Considerations in Tool Selection
  • Strategies for Customer Retention
  • Building the Future
  • Homegrown vs. Application Service Provider
  • Evaluating and Reviewing Your Program
  • The Development Team
Microsoft Office Word
  • Getting Started
  • Opening
  • Working with the Interface
  • Your First Document
  • Basic Editing Tasks
  • Basic Formatting Tasks
  • Formatting Paragraphs
  • Advanced Formatting Tasks
  • Working with Styles
  • Formatting the Page
  •  Sharing Your Document
  • Wrapping Up
Microsoft Office Powerpoint
  • Getting Started
  • Opening PowerPoint
  • Working with the Interface
  • Your First Presentation
  • Working with Text
  • Formatting Text and Paragraphs
  • Adding Pictures
  • Advanced Formatting Tasks
  • Working with Transitions and Animations
  • Setting Up Your Slide Show
  • Showtime!
  • Wrapping Up
Microsoft Office Excel
  • Getting Started
  • Opening Excel
  • Working with the Interface
  • Your First Worksheet
  • Viewing Excel Data
  • Building Formulas
  • Using Excel Functions
  • Using Quick Analysis
  • Formatting Your Data
  • Using Styles, Themes, and Effects
  • Printing and Sharing Your Workbook
  • Wrapping Up
Updated on 31 December, 2021

Eligibility / Requirements

There are no specific requirements for our Office Admin and Customer Service Diploma course. This Office Admin and Customer Service Diploma course is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets, etc. It is possible to start learning from anywhere at any time without any limitations.

About John Academy

John Academy is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level. As an online course provider, we are aware of the fact that there are a lot of people out there who consider themselves to be very curious learners but the courses that they are interested in are not available at their convenient time and place. So, we have decided to give them a unique opportunity for them to learn and obtain necessary skills in a very convenient way at any time from anywhere.

Who We Are

We are an online course provider who wants to make sure that the students would be able to learn everything there is a need for them to learn regarding the course that they have enrolled in on our site. So, we see to it that they would be provided with the highest possible standard of online learning. That way, students would be able to use it in the real world – the employment world and at their desired field of interests.


After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.

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