Customer Service Level 2

Course details

Do you believe you have the potential to talk to customers? If guidance is all you needed to become an expert on customer care, this course is just right for you! This Customer Service course teaches the basics of customer service and translates that knowledge into practical application.
What students will gain from this customer service course is that they will know how a positive attitude while dealing with complaints from various type of customers enhance their work experience. Students will learn the difference between internal and external customers and will find out how the development and implementation of a comprehensive customer service policy promote consistency in how customers are treated. In short, they will know how to keep customers happy.
Learn how to deal with difficult customers and also how to engage with your customers more. In this vital course, you will learn all the necessary customer service skills and knowledge you require to do well in your ability in this field.

Why Should You Choose Customer Service Level 2

Internationally recognised accredited qualification
1 year accessibility to the course
Free e-Certificate
Instant certificate validation facility
Properly curated course with comprehensive syllabus
Full-time tutor support on working days (Monday – Friday)
Efficient exam system, assessment and instant results
Access to the course content on mobile, tablet or desktop from anywhere anytime
Eligible for **NUS Extra** card which gives you 1000’s of discounts from biggest companies.

COURSE CURRICULUM

Customer Service

• Introduction To Customer Service
• The Power of Positive Thinking in Customer Service
• Types of Difficult Customers and How to Help them
• How to Deal with Difficult Customers
• Understanding Customer Service
• Identifying Customer Expectations
• Providing Excellent Customer Service
• Focusing on the Customer
• Customer Service and the Telephone
• Handling Complaints
• Enduring Stress

Customer Service Basics

• Customer Service and Retention Templates
• Customer Service & Retention Checklist
• Customer Service Checklist

Customer Service Skills

• First Lesson
• Second Lesson
• Third Lesson
• Fourth Lesson
• Fifth Lesson

Microsoft Word

• Module One – Getting Started
• Module Two – Opening
• Module Three – Working with the Interface
• Module Four – Your First Document
• Module Five – Basic Editing Tasks
• Module Six – Basic Formatting Tasks
• Module Seven – Formatting Paragraphs
• Module Eight – Advanced Formatting Tasks
• Module Nine – Working with Styles
• Module Ten – Formatting the Page
• Module Eleven – Sharing Your Document
• Module Twelve – Wrapping Up

Microsoft Excel

• Module One – Getting Started
• Module Two – Opening Excel
• Module Three – Working with the Interface
• Module Four – Your First Worksheet
• Module Five – Viewing Excel Data
• Module Six – Building Formulas
• Module Seven – Using Excel Functions
• Module Eight – Using Quick Analysis
• Module Nine – Formatting Your Data
• Module Ten – Using Styles, Themes, and Effects
• Module Eleven – Printing and Sharing Your Workbook
• Module Twelve – Wrapping Up

Updated on 13 June, 2018