Customer Service for Fashion Shops

Course details

Access Global Edulink’s Course To Transform The Way In Which You Approach Fashion Customer Service

During this exciting and useful course, you will learn what it takes to provide outstanding customer service for fashion shops. This profession includes understanding the career of a personal shopper and the different types of personal shopping, with a focus on the fashion industry. The course also includes understanding body shape, and colour analysis. As a personal shopper, it is also important to know how to take into account, and cater to, your individual client’s unique fashion ;Customer service and fashion experts will also teach you about trends, and the communication and protocol involved in social events. You will also receive valuable guidance to steer you within your career progression.

In addition, you will be learning essential skills, such as the many facets of consumer behaviour and how to excel in a customer service role. As well as this, learn how to effectively attract customers to your shop. Finally, put your newly gained personal shopping skills to practical use by creating fabulous window and in-store displays, up-selling with the use of hair and make-up styling and general accessories, selling advice, and how to grow your retail presence.

All businesses that sell a product or service to the public should strive to provide their customers with the best possible service every time. This course aims to provide retail workers with the necessary skills and information needed to always put the customer first and go above and beyond with their service.

With this flexible course from Global Edulink, a leading worldwide online training provider, you will have the opportunity to develop the skills you need to work in the fashion and retail industry, and can do so in the comfort of your own home. Our online course is so well designed you will feel that you are in the classroom! This course is comprised of e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study effectively and guide you to secure your qualification.
 
Course Curriculum

1. Definition of a personal shopper
2. Planning & analysis
3. Fashion and trends
4. Events and protocols
5. Career guidance
6. Understanding consumer needs
7. Consumer attitudes
8. Seduce customers with excellent service
9. How to transform your business into a customer magnet
10. Sales tips

Benefits you will gain:

• High quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• 24/7 Access to the Learning Portal.
• Benefit of applying TOTUM Discount Card.
• Recognised Accredited Qualification.
• Excellent customer service and administrative support.

Method of Assessment:

At the end of the course learners will take an online multiple choice questions assessment test. This online multiple choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification:

Successful candidates will be awarded a Level 2 Certificate in Customer Service ;
  Updated on 10 December, 2024