Business and Administration

1TRAINING

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Duration / Course length: Upto 10 Hours Start now
Accredited by: CPDiAP
Certificates:
Sample certificate
Course delivery: This course is delivered in video format

Course details

The Business and Administration Training course provides students with a broad understanding of business practices. Students will be able to progress to more responsible roles in accounting, marketing, operations, personnel or general administration.

Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP.

What skills will I gain?

Learn how to conduct administrative procedures.
Learn how to produce standard documents.
We will teach you about report and letter writing.
Learn master key Microsoft Office programs.
Become a master of data management and record keeping.
Learn bookkeeping and payroll management.
Study CV and cover letter writing.
Gain the best management, receptionist and customer service skills.
Gain knowledge in Human Resources fundamentals.
Gain knowledge in leadership and management essentials.

Module 01 : Professionalism in the Office Environment

Positioning of your Job
Improving Your Professionalism
Enhancing Your Skills
Communicating and Building Relationship
Module Handouts- Professionalism in the Office Environment

Module 02 : Business Etiquette

Fundamentals of Professional Behaviour
Interview Techniques
Business Meeting
Working in Multicultural Environment

Module 03 : Communication in Business Environment

Business Communication
Different Types of Communication Methods
Effective Working for your Company Management

Module 04 : Critical Thinking and Decisions Making

How to face for New Problems
Identifying and Solving the Problem
Decisions Making

Module 05 : Time Management Skills for your Career

Identifying your Goals
Effective Energy Distribution
Working with Your Personal Styles
Building and Establishing your Action Plan

Module 06 : Developing Customer Service Skills

Principles of Customer ;
Identifying Customer Needs
Customer Service & Telephone Etiquette

Module 07 : Managing Customer Complaints

Handling Complaints

Module 08 : Stress Management

Enduring Stress

Who should attend?

Job hunters & School leavers
College or University student & graduates
New or Temporary staff
Administrative Assistants

Method of assessment

At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

Certification

Upon the successful completion of the course, you will be awarded the “Certificate in Business and Administration”. Updated on 15 May, 2024

Eligibility / Requirements

You must be 16 or over
You should have a basic understanding of English and basic IT knowledge
You will need a computer or tablet with internet connection

Job roles this course is suitable for:

Office Administrator , Office Manager , Office Clerk , Marketing Assistant , Administration Assistant , Secretary , Executive Assistant , Office Supervisor , Team Leader , Accounting Professionals

About 1TRAINING

We believe that online learning should be modern and innovative, which is why we created 1Training. Offering courses on a wide range of topics, we can help you find the career of your dreams, and will help you every step of the way. Cutting edge teaching techniques, a wide range of topics, and the personal touch is our recipe for deliciously simple learning. If you don’t believe us, just ask the 10,000+ people we’ve already helped to realise their full potential.

Company Overview

1Training has established an excellent reputation in the UK for providing professional and vocational training, aiming particularly to train young people for the world of work. 1 Training aims to fill gaps in employment skills, whilst placing an emphasis on the changing nature of work itself. We are regarded as a leading provider of this type of training, as well as general workforce development, and are known throughout the UK and the world for our excellent results.
We offer hundreds of courses in accounting, teacher training, business and office administration, health and social care, project management, accounting, beauty therapy, IT and customer service etc. – providing a worthwhile and practical education in industries that are each rapidly growing and consistently recruiting.

Our Training

All of our 1Training tutors have a wealth of experience and qualifications in their field – they are highly knowledgeable, organised and fully equipped to provide courses that will stimulate and inspire.
Our training courses combine theoretical and practical sessions that work to develop knowledge and ability, as well as instil vital confidence, in our students.
We deliver a high-quality professional and vocational education, using excellent academic course materials that will not only educate but equip you to be successful in your field.
By participating in our education programmes, you will strengthen your academic, vocational, and technical skills through assignments that place an emphasis on each.
1Training is committed to helping all learners acquire worthwhile academic, vocational and technical skills. Upon completion, you will be prepared for the highly skilled, well paid, and in-demand employment opportunities of the 21st-century global economy.

By enrolling in to our online courses, you’ll get: