Executive Secretarial & PA Level 2

Course details

Are you a Secretary or a PA working at a company and want to do the best you can? If you looking to please your boss so that you can get that promotion you have been seeking for,
then this is course to help you do all of that. Learn how to be the perfect Secretary and Personal Assistant through this easy yet beneficial course.
Executive secretaries must be quick professionals with great time-management and multitasking abilities. It is with their diligence and competence in their work that executives can focus on their managerial responsibilities without worrying for other ;With such a wide and varied role it is never more important that you have a multitude of skills and talents to become successful in this ;A personal assistant helps with time and daily management, scheduling of meetings, correspondence, and note taking. The role of a personal assistant can be varied, such as answering phone calls, taking notes, scheduling meetings, emailing, texts etc.
During this course employee confidence is built, keeping and developing key performers, enabling team development and contributing to better team/organisation ;This is the course for you to become the perfect the secretary or personal assistant.

Administrative Management skills

• Module One - Getting Started
• Module Two - Why Your Office Needs Administrative Procedures
• Module Three - Gathering the Right Tools
• Module Four - Identifying Procedures to Include
• Module Five - Top Five Procedures to Record
• Module Six - What to Include in Your Binder (I)
• Module Seven - What to Include in Your Binder (II)
• Module Eight - Organizing Your Binder
• Module Nine - What Not to Include in the Procedure Guide
• Module Ten - Share Office Procedure Guide
• Module Eleven - Successfully Executing the Guide
• Module Twelve - Wrapping Up

Secretarial Interpersonal Skills

• Module One - Getting Started
• Module Two - Verbal Communication Skills
• Module Three - Non-Verbal Communication Skills
• Module Four - Making Small Talk and Moving Beyond
• Module Five - Moving the Conversation Along
• Module Six - Remembering Names
• Module Seven - Influencing Skills
• Module Eight - Bringing People to Your Side
• Module Nine - Sharing Your Opinion
• Module Ten - Negotiation Basics
• Module Eleven - Making an Impact
• Module Twelve - Wrapping Up​​​​​​​

Personal Assistant​​​​​​​

• Module One - Getting Started
• Module Two - Working with Your Manager
• Module Three - Administrative Soft Skills
• Module Four - Effective Time Management
• Module Five - Meeting Management
• Module Six - Tools of the Trade (I)
• Module Seven - Tools of the Trade (II)
• Module Eight - Being an Effective Gatekeeper
• Module Nine - Organizational Skills
• Module Ten - Confidentiality Guidelines
• Module Eleven - Special Tasks
• Module Twelve - Wrapping Up​​​​​​​

Customer Service Skills​​​​​​​

• Understanding Customer Service
• Identifying Customer Expectations
• Providing Excellent Customer Service
• Focusing on the Customer
• Customer Service and the Telephone
• Handling Complaints
• Enduring Stress​​​​​​​

Module 01: Microsoft Word​​​​​​​

• Module One - Getting Started
• Module Two - Opening
• Module Three - Working with the Interface
• Module Four - Your First Document
• Module Five - Basic Editing Tasks
• Module Six - Basic Formatting Tasks
• Module Seven - Formatting Paragraphs
• Module Eight - Advanced Formatting Tasks
• Module Nine - Working with Styles
• Module Ten - Formatting the Page
• Module Eleven - Sharing Your Document
• Module Twelve - Wrapping Up​​​​​​​

Module 02: Microsoft Excel​​​​​​​

• Module One - Getting Started
• Module Two - Opening Excel
• Module Three - Working with the Interface
• Module Four - Your First Worksheet
• Module Five - Viewing Excel Data
• Module Six - Building Formulas
• Module Seven - Using Excel Functions
• Module Eight - Using Quick Analysis
• Module Nine - Formatting Your Data
• Module Ten - Using Styles, Themes, and Effects
• Module Eleven - Printing and Sharing Your Workbook
• Module Twelve - Wrapping Up​​​​​​​

Module 03: Microsoft PowerPoint​​​​​​​

• Module One - Getting Started
• Module Two - Opening PowerPoint
• Module Three - Working with the Interface
• Module Four - Your First Presentation
• Module Five - Working with Text
• Module Six - Formatting Text and Paragraphs
• Module Seven - Adding Pictures
• Module Eight - Advanced Formatting Tasks
• Module Nine - Working with Transitions and Animations
• Module Ten - Setting Up Your Slide Show
• Module Eleven - Showtime!
• Module Twelve - Wrapping Up​​​​​​​

Updated on 27 June, 2018