Online
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- Duration / Course length: Upto 65 Hours Start now
- Accredited by: CPDiAP
- Certificates:
- Course delivery: This course is delivered in video format
Course details
We understand that employers want staff who are qualified, which is why we provide excellent online course.During this Hotel Receptionist & Opera PMS Hotel Software course, we aim to help you develop practical knowledge, so that when you complete the course you are fully prepared for work. This course covers a range of helpful modules which will transform you into a professional Hotel Receptionist, and we include a complete guide to Opera PMS Hotel Software. This is the system used by many hotels across the world, so you won’t have to study this separately.
Studying with Global Edulink has many benefits. The course material is delivered directly to you and can be tailored to suit your lifestyle. This individualized approach makes it easy to combine learning with other activities, whether it be work, household chores or even time spent playing fair go pokies. It’s important to keep balance in mind and not let entertainment get in the way of your learning. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.
If you want one-on-one sessions in a real classroom, visit our Hotel Receptionist and Opera PMS Classes page.
Course aims:
This course aims to teach you the following:
- How to use the Opera PMS hotel booking and reservation system
- Customer service best practice
- Front desk duties
- How to handle challenging situations and solve common problems
- Database management
- How to use Microsoft Word and Excel effectively
- How to manage meeting and accommodation bookings
*Please note that Opera PMS software is not included with this course
Course Curriculum
1: Professional Receptionist Training Course Objectives
2: The 90: 90 Principle to Create a Powerful First Impression
3: Hot Telephone Tips
4: Get the Facts- Ask the Right Questions
5: Discuss Solutions- Learning to Listen
6: Dealing With Difficult Customers
7: Practice Good Telephone Skills
8: Managing Database and Company Files
9: Booking or Reservation Procedure
10: Deal Effectively With Security and Safety Issues
11: Successful Meetings & Minutes
12: Meeting Arrangements
13: Arranging Business Travel and Accommodation
14: Email Tutorial
15: How to Use Social Media to Promote Your Company
16: Minute Taking
17: Microsoft Excel Tutorial
18: MS PowerPoint Tips
19: MS Word Tips & Tricks
20: Opera Log in and Log Out, Main Screen
21: Profile Creation and Amendments
22: Profile Notes
23: Finding Reservations – 2 ways
24: Rate Query Screen
25: Creating Reservation
26: Preferences and Features Requests
27: Amending Reservation
28: Cancelling Reservation
29: Check In (2 Ways)
30: Check out
31: Cashiering Posting Charges
32: Cashiering Splitting and Transferring Charges
33: Cashiering Routing
34: Alerts
35: Traces
36: Room Status, Out of Order and Out of Service
37: Opera Reports
Assessment:
At the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.
Certification:
Successful candidates will be awarded a recognised Certificate in Hotel Receptionist & Opera PMS Hotel ;
Updated on 10 December, 2024
Eligibility / Requirements
- Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.
About Global Edulink
Global Edulink – online education for a skill-hungry workforce
Education is just one aspect of life that can shape who you are and who you want to be as an employee. In a time-poor world, sometimes you need a flexible approach to help you achieve your goals. Online learning with Global Edulink offers just that – professional and vocational training to fit in with your life.
Global Edulink is well-established in the UK, but reaches out to learners all over the world. The company aims to bridge the gaps in a three step process of training, skills, and jobs, where you can learn at your own pace using interactive teaching techniques.
How the courses work
Learn with Global Edulink and you’ll have the opportunity to gain insight and knowledge from tutors that are well qualified and experienced in their industry sector. Your tutor will be your mentor and support during your learning journey.
- Because each course combines practical and theory, you’ll pick up essential knowledge and gain the confidence to put it into practice at the same time.
- High-quality course materials are provided, which you can access at any time during the course, which will help strengthen your knowledge and help you to perform well in the workplace.
- You’ll find a course structure focused around modules, which can have mock and final exams at the end, with pass grades and diplomas awarded on completion. Some courses will lead to professional qualifications assessed and awarded by external bodies such as NCFE, PEARSON, and PEOPLECERT etc.
- Browse through the course guides and you will find details on any skill level or entry requirements, who the course is best suited to and what you can hope to achieve and build on while you learn. Some courses require no prior knowledge or experience, while others are for those already in a specific job or with some experience to build on. The course details also cover the method of assessment and length of course.
276 students have enrolled with Global Edulink through Laimoon
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