Customer Service Skills Diploma

Study 365

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Duration / Course length: Upto 75 Hours Start now
Accredited by: CPDiAP
Certificates:
Sample certificate
Course delivery: This course is delivered in video format

Course details

Do you need to develop great customer service skills?
We’ve got everything covered in this comprehensive Customer Service Skills Diploma. Prove to employers that you can provide excellent customer service skills and get the rewards you deserve. With a recognised qualification on your CV, you’ll have a huge advantage and will have many more job opportunities.

The modules on this course have been designed by professionals and begin by covering customer service as a whole. Learners will also study telephone etiquette, how to work in a team effectively, how to supervise a team, social intelligence, negotiation skills, time management and how to manage stress at work. Gaining this certificate will fully prepare you for work in a customer service environment and will allow you to progress to supervisor level once you have some work experience.

What will I learn?

This Diploma in Customer Service will develop knowledge and skills in key areas such as:
Delivering customer service
Customer retention
Resolving customer problems
Business principles
Managing your own performance
Professional development

Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have unlimited access. An effective support service and study materials will give you the confidence to secure your qualification.

COURSE CURRICULUM

1. Customer Service Principles
2. Customer Service Essentials
3. Setting Customer Service Goals & Objectives
4. Communication Skills for Customer Service
5. Customer Service Techniques
6. How to Manage Customer Service Team
7. Improving Your Customer Service Leadership
8. Leading Customer Service Team
9. Teamworking and Team Building
10. Handling Customer Complains
11. How to Work with Unhappy Customers
12. How to Gain Back Lost Customers
13. Telephone Techniques
14. Telephone Etiquette
15. Telephone Customer Service
16. Power of Telephone Courtesy
17. Internal Customer Service
18. Customer Service at Call Centres
19. Social Intelligence
20. Negotiation Skills
21. Time Management
22. Work Life Balance
23. Stress Management at Workplace
24. Safety in the Work Place

Method of Assessment:

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification:

Successful candidates will be awarded “Diploma in Customer Service skills”.
Updated on 14 March, 2024

Eligibility / Requirements

Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.

Job roles this course is suitable for:

Contract Centre Supervisor , Customer Service Team Leader , Customer Relations Advisor , Hotel Manager , Sales Manager

About Study 365

Study 365 is an online course provider, offering more than 400 courses to students across the globe. We have built a solid reputation which has elevated us to become one of the most trusted and reliable course providers in the online learning marketplace. With over 100,000 students on our books, we’re the preferred choice for many online learners.

Unrivalled choice

At Study 365, we offer a diverse range of online courses, where students can study everything from accounting, to design, beauty therapy, IT and education and training. All of our courses are completely relevant to the real world, so you can gain vital skills applicable to your chosen career.

Accessible and affordable

We aim to make it easy to help you gain new skills, so you’ll find that many of our courses are open to students without previous experience or qualifications. Of course, if you’re looking for a course that builds on existing skills, we offer these too, in which case, entry requirements may be stipulated. Crucially, our courses are affordable, making it easy for anyone to kick-start a new career.

Informative and secure

With our comprehensive course information, we make it simple for you to decide if a particular course is right for you. As well as detailing what the course involves, we reveal who might suit the course, and what career path you could take with it. With real student reviews, you can also find out what others have to stay from their experience of a course.
Once you’ve chosen a course, getting started is quick and fuss-free. Our online system is very secure, so your personal details will be kept safe at all times.

Learn at your own pace

Many people choose to study online because they have other commitments in their daily lives, such as juggling family and work. The beauty of learning through Study 365 is that you can learn at your own pace in the comfort of your own home, at any time of day or night, on any device, to suit your personal circumstances. This flexibility means studying with us is easy, even if your life is already busy.

Expert tutor support

Although you learn on your own with our courses, we appreciate that you’ll need expert guidance to make sure you’re on the right track and to offer support as and when it’s needed. That’s why each course is supported by professional tutors who are experienced and knowledgeable in your chosen course topic.

As good as the classroom

As an expert online course provider, we understand that students expect the same level of course quality as if they were in a classroom situation. At Study 365, all of our courses have been meticulously designed, so they easily rival any style of course offered in a classroom setting.

Versatile and motivated learning

We appreciate that some students can find it hard to motivate themselves to learn online under their own initiative, so we’ve tried to make the courses as inspiring and interesting as possible, to ensure students stay motivated, from start to finish. Tuition comes in the form of professional video tutorials, narrated e-learning modules, interactive quizzes, tests and exams.