Air Ticketing and Reservation Management

Course details

Lesson 1 - Introduction, signing in and out, encode and decode

Part 1 - Introduction to the course
Part 2 - Signing in and out of a System
Part 3 - Agent work areas
Part 4 - Encode cities and airports
Part 5 - Decode cities and airports
Part 6 - Encode and decode airlines

Lesson 2 - Displaying a PNR
 
  Part 1 - Display a PNR
    Part 2 - Similar name lists
    Part 3 - Redisplay PNR
    Part 4 - PNR subfields
    Part 5 - PNR history
    Part 6 - Record locator return
Lesson 3 - Timetables, availability, schedules, access types
    Part 1 - Timetable displays
    Part 2 - Return timetables
    Part 3 - Basic flight availability
    Part 4 - Availability from a timetable
    Part 5 - Schedule displays
    Part 6 - Flight information
    Part 7 - Availability access levels
Lesson 4 - Return availability, availability change entries, airline alliances

    Part 1 - Journey types
    Part 2 - Return availability
    Part 3 - Availability change entries
    Part 4 - Airline Alliances, Codeshares, Low Cost Carriers

Lesson 5 - Building a PNR

Part 1 - Booking seats on nonstop and direct flights
    Part 2 - Booking seats on connections
    Part 3 - Enter basic name elements
    Part 4 - Enter name elements with PTCs
    Part 5 - Enter contact elements
    Part 6 - Enter a ticketing element
    Part 7 - Enter a received-from element
    Part 8 - Build and end a complete PNR
    Part 9 - Priority waitlist
    Part 10 - Open segments
    Part 11 - ARNK segments

Lesson 6 - Practice building a PNR
    Part 1 - Practice building a PNR I
    Part 2 - Practice building a PNR II

Lesson 7 - E-mailing, Frequent Flyer Element
    Part 1 - E-mail element
    Part 2 - Frequent flyer element

Lesson 8 - General remark, OSI elements, SSR elements
    Part 1 - General Remark Element
    Part 2 - OSI Element
    Part 3 - SSR Element
    Part 4 - TSA Secure Flight documentation

Lesson 9 - Canceling and changing PNR elements
    Part 1 - Canceling mandatory elements
    Part 2 - Change ticketing and phone elements
    Part 3 - Update name elements
    Part 4 - Canceling optional PNR elements
    Part 5 - Changing address and general remark elements
    Part 6 - Changing OSI elements
    Part 7 - Changing SSR elements
    Part 8 - Rebooking itinerary segments
    Part 9 - Split a PNR in six steps

Lesson 10 - Advance seating requests
    Part 1 - Basic seating request
    Part 2 - Seating requests with area preference
    Part 3 - Seating requests with psgr type
    Part 4 - Entering a seat wish

Lesson 11 - Seat maps and booking specific seats
    Part 1 - Seat map from a PNR
    Part 2 - Seat map from availability
    Part 3 - Request specific seats
    Part 4 - Specific seat wish
    Part 5 - Modify seating elements
    Part 6 - Paid seating

Lesson 12 - Fare displays and rules
    Part 1 - Classes of service, normal and excursion fares
    Part 2 - Fare displays
    Part 3 - Fare displays for a specific carrier
    Part 4 - Fare displays with specific dates
    Part 5 - Fare displays for a specific fare type
    Part 6 - Fare display with taxes
    Part 7 - Fare display with combination of modifiers
    Part 8 - Changing fare displays
    Part 9 - Fare notes
    Part 10 - Displaying specific categories of fare notes
 
Lesson 13 - Pricing itineraries

    Part 1 - Basic itinerary pricing
    Part 2 - Moving to a single passenger pricing display
    Part 3 - Best buy pricing
    Part 4 - Stored pricing
    Part 5 - Displaying a TST from a list
    Part 6 - Form of payment**US and Canada
    Part 7 - Form of payment**all other countries
    Part 8 - Miscellaneous fare elements
  Updated on 10 March, 2019