Institute of Professional and Technical Studies (IPATS) Air Ticketing and Reservation Management Institute of Professional and Technical Studies (IPATS)
Price: AED 525
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Course details

Lesson 1 - Introduction, signing in and out, encode and decode

Part 1 - Introduction to the course
Part 2 - Signing in and out of a System
Part 3 - Agent work areas
Part 4 - Encode cities and airports
Part 5 - Decode cities and airports
Part 6 - Encode and decode airlines

Lesson 2 - Displaying a PNR
 
  Part 1 - Display a PNR
    Part 2 - Similar name lists
    Part 3 - Redisplay PNR
    Part 4 - PNR subfields
    Part 5 - PNR history
    Part 6 - Record locator return
Lesson 3 - Timetables, availability, schedules, access types
    Part 1 - Timetable displays
    Part 2 - Return timetables
    Part 3 - Basic flight availability
    Part 4 - Availability from a timetable
    Part 5 - Schedule displays
    Part 6 - Flight information
    Part 7 - Availability access levels
Lesson 4 - Return availability, availability change entries, airline alliances

    Part 1 - Journey types
    Part 2 - Return availability
    Part 3 - Availability change entries
    Part 4 - Airline Alliances, Codeshares, Low Cost Carriers

Lesson 5 - Building a PNR

Part 1 - Booking seats on nonstop and direct flights
    Part 2 - Booking seats on connections
    Part 3 - Enter basic name elements
    Part 4 - Enter name elements with PTCs
    Part 5 - Enter contact elements
    Part 6 - Enter a ticketing element
    Part 7 - Enter a received-from element
    Part 8 - Build and end a complete PNR
    Part 9 - Priority waitlist
    Part 10 - Open segments
    Part 11 - ARNK segments

Lesson 6 - Practice building a PNR
    Part 1 - Practice building a PNR I
    Part 2 - Practice building a PNR II

Lesson 7 - E-mailing, Frequent Flyer Element
    Part 1 - E-mail element
    Part 2 - Frequent flyer element

Lesson 8 - General remark, OSI elements, SSR elements
    Part 1 - General Remark Element
    Part 2 - OSI Element
    Part 3 - SSR Element
    Part 4 - TSA Secure Flight documentation

Lesson 9 - Canceling and changing PNR elements
    Part 1 - Canceling mandatory elements
    Part 2 - Change ticketing and phone elements
    Part 3 - Update name elements
    Part 4 - Canceling optional PNR elements
    Part 5 - Changing address and general remark elements
    Part 6 - Changing OSI elements
    Part 7 - Changing SSR elements
    Part 8 - Rebooking itinerary segments
    Part 9 - Split a PNR in six steps

Lesson 10 - Advance seating requests
    Part 1 - Basic seating request
    Part 2 - Seating requests with area preference
    Part 3 - Seating requests with psgr type
    Part 4 - Entering a seat wish

Lesson 11 - Seat maps and booking specific seats
    Part 1 - Seat map from a PNR
    Part 2 - Seat map from availability
    Part 3 - Request specific seats
    Part 4 - Specific seat wish
    Part 5 - Modify seating elements
    Part 6 - Paid seating

Lesson 12 - Fare displays and rules
    Part 1 - Classes of service, normal and excursion fares
    Part 2 - Fare displays
    Part 3 - Fare displays for a specific carrier
    Part 4 - Fare displays with specific dates
    Part 5 - Fare displays for a specific fare type
    Part 6 - Fare display with taxes
    Part 7 - Fare display with combination of modifiers
    Part 8 - Changing fare displays
    Part 9 - Fare notes
    Part 10 - Displaying specific categories of fare notes
 
Lesson 13 - Pricing itineraries

    Part 1 - Basic itinerary pricing
    Part 2 - Moving to a single passenger pricing display
    Part 3 - Best buy pricing
    Part 4 - Stored pricing
    Part 5 - Displaying a TST from a list
    Part 6 - Form of payment**US and Canada
    Part 7 - Form of payment**all other countries
    Part 8 - Miscellaneous fare elements
  Updated on 10 March, 2019

Eligibility / Requirements

in short, to thrive in this profession, one must be trained in certain aspects. They are –

Excellent communication skills, Courteous mannerism, Pleasant personality , Computer Application,Air Ticketing Software
Customer Service, Passports and VISAs, Refund and Cancellation Policy.

About Institute of Professional and Technical Studies (IPATS)

IPATS offering professional educational services and trainings in this area. Now days we are trying to enhance our goals for the betterment of our young generation and to improve the quality of education in the field as it our utmost desire to educate the nation rather to teach. Mitsubishi multimedia projectors and audio visual recording systems available to facilitate the distance learning students.

IPATS affiliated with Skill Development Council (SDC), Professional Skill Sciences Council (PSSC), SKills Professional Trade Testing Council (SPTTC) and National Skill Development Council (NSDC) Punjab Board Lahore Ministry of Federal Education and Professional Training, Government of Pakistan.

  See all Institute of Professional and Technical Studies (IPATS) courses

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