- Duration / Course length: Upto 1 Hours Start now
- Accredited by: CiQCPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Customers are what drive your businesses. It is due to their demands that you get to have a pay check. But with emerging competition, you need to be able to provide the best customer experience in order to retain them. With this Customer Service Skills Online Training course you can now achieve this task.In order to do this, you start out first by understanding customer service, identifying their expectations, and ways to provide excellent customer service. Following these you will learn to focus on your customer needs, before moving onto ways to provide great service through good telephone skills. The course will also address ways for you to handle complaints from customers, and given that this could be a stressful task, ways to appropriately tackle them will also be discussed.
Given the video format of the course, it is quite easy and straightforward to understand. So get this course today, and master your customer service skills now.
Why Should You Choose Customer Service Skills Online Training
Internationally recognised accredited qualification
1 year accessibility to the course
Free e-Certificate
Instant certificate validation facility
Properly curated course with comprehensive syllabus
Full-time tutor support on working days (Monday – Friday)
Efficient exam system, assessment and instant results
Access to the course content on mobile, tablet or desktop from anywhere anytime
Eligible for **NUS Extra** card which gives you 1000’s of discounts from biggest companies.
COURSE CURRICULUM
Understanding Customer Service
- Understanding Customer Service
- Identifying Customer Expectations
- Providing Excellent Customer Service
- Focusing on the Customer
- Customer Service and the Telephone
- Handling Complaints
- Enduring Stress
Job roles this course is suitable for:
Customer Service Engineer , Customer Care Coordinator , Manager , Customer ServiceAbout Adams Academy
Adams Academy is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level. As an online learning site, we are aware of the fact that there are a lot of people out there who considers themselves to be a curious learner but the courses that they are interested in are not available in the area. So, we have decided to give them a chance to learn in a convenient way – in their own convenient place and time.
Our Mission
To make learning more accessible to learning enthusiasts, regardless of where they are residing in the world. To offer different courses of different levels for the students to choose from. To position our company as a leader in the industry of online learning.
Our Vision
Maintain the good credibility and reputation that we have built as online courses provider.
