- Duration / Course length: Upto 14 Hours Start now
- Accredited by: CiQCPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
It is necessary for businesses to develop their customer services to continuously please their current customers. Providing effective customer service is possible through understanding consumer motivation which this Professional Diploma in Customer Service course can provide you.This Professional Diploma in Customer Service is an effective way to learn how to provide good customer service to promote a good relationship with your clients. Your clients will truly appreciate your efforts and this can also turn into the opportunity of improving your reputation to encourage potential customers.
Course Highlights
- The price is for the Professional Diploma in Customer Service whole course including the final exam - no hidden fees
- Accredited Certificate upon successful completion at an additional cost
- Efficient exam system with instant results
- Track progress within own personal learning portal
- 24/7 customer support via live chat
Customer Service
- Getting Started
- Who We Are and What We Do
- Establishing Your Attitude
- Identifying and Addressing Customer Needs
- Generating Return Business
- In-Person Customer Service
- Giving Customer Service over the Phone
- Providing Electronic Customer Service
- Recovering Difficult Customers
- Understanding When to Escalate
- Ten Things You Can Do to WOW Customers Every Time
- Wrapping Up
Customer Relationship Management
- Customer Relationship Management
- What CRM Is and Who It Serves
- Checklist for Success
- Requirement Driven Product Selection
- Considerations in Tool Selection
- Strategies for Customer Retention
- Building the Future
- Homegrown vs. Application Service Provider
- The Development Team
- Evaluating and Reviewing Your Program
Recommended Reading
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Professional Diploma in Customer Service has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.
This valuable Professional Diploma in Customer Service course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then a professional Diploma in Customer Service is for you.
We've taken this comprehensive Professional Diploma in Customer Service course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the Professional Diploma in Customer Service course. It really is a sure pathway to success.
All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.
We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.
Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.
So, why not improve your chances of gaining professional skills and better earning potential.
Updated on 14 April, 2022
Eligibility / Requirements
Professional Diploma in Customer Service is open to all from all academic backgrounds and there are no specific requirements to attend this Professional Diploma in Customer Service course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets, etc.
Job roles this course is suitable for:
Customer Care Manager , Customer Care Supervisor , Professional Diploma in Customer Service , Customer Service Specialist , Customer Service Officer , Call Center ManagerAbout Alpha Academy
Alpha Academy is an online learning platform that provides one of the best e-learning experience that you can think of. With a large variety of training courses to choose from, you are bound to find something to suit you. Whether it be to improve your current expertise or develop new skills, we can facilitate your goal. On top of our provision of professionally accredited courses, we also provide a free CV review for you within 24 hours of submission.
Why Choose Us:
- On top of our provision of professionally accredited courses, we also provide a free CV review for you within 24 hours of submission.
- This is perfect for you if you want to add the experience to your CV/Resumé or hang it on your wall.
Assessment and Certification
At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.
