- Duration / Course length: Upto 4 Hours Start now
- Accredited by: CiQCPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
CRM (Customer Relationship Management) is an approach to managing all your company's relationships and interactions with customers. CRM aims to improve business relationships.The Certificate in Customer Relationship Management course will teach you the basics of CRM and CRM tools which helps contact management, sales management, productivity and more.
The course will help you to learn the tips of CRM and will improve your company to stay connected to customers, streamline the process, and increase profitability.
Throughout the course, you will know how to coordinate the base requirements for a CRM undertaking, and how to review and evaluate your program.
The purpose of the course is to help you to build a healthy customer relationship by using proper CRM tools and strategies.
COURSE CURRICULUM
- Course Overview
- Customer Relationship Management
- What CRM Is and Who It Serves
- Checklist for Success
- Requirement Driven Product Selection
- Considerations in Tool Selection
- Strategies for Customer Retention
- Building the Future
- Homegrown vs. Application Service Provider
- The Development Team
- Evaluating and Reviewing Your Program
- Understanding Customer Service
- Identifying Customer Expectations
- Providing Excellent Customer Service
- Focusing on the Customer
- Customer Service and the Telephone
- Handling Complaints
- Enduring Stress
Eligibility / Requirements
This course is available to all learners, of all academic backgrounds. A good understanding of the English language, numeracy and ICT are required to attend this course.
Job roles this course is suitable for:
Customer Service Jobs , Customer Service Representative , CommunicationAbout Adams Academy
Adams Academy is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level. As an online learning site, we are aware of the fact that there are a lot of people out there who considers themselves to be a curious learner but the courses that they are interested in are not available in the area. So, we have decided to give them a chance to learn in a convenient way – in their own convenient place and time.
Our Mission
To make learning more accessible to learning enthusiasts, regardless of where they are residing in the world. To offer different courses of different levels for the students to choose from. To position our company as a leader in the industry of online learning.
Our Vision
Maintain the good credibility and reputation that we have built as online courses provider.
