- Duration / Course length: Upto 5 Hours Start now
- Accredited by: CiQCPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Every phone call requires some sales and marketing service skills. The Call Centre Agents Training Level 2 course teaches you the verbal communication techniques with body language and gestures, the use of tone, pitch and cadence while speaking, and effective listening skills and asking the right questions and taking messages. Throughout the course, you will also learn how to receive warm and cold calls, and vocal techniques to boost speech and communication skills.Finally, the course will teach you how to handle the challenging customers or complains and the useful negotiation techniques. The course also guides you the recent call centre trends and strategies for controlling stress.
Why Should You Choose Call Centre Agents Training Level 2
Internationally recognised accredited qualification
1 year accessibility to the course
Free e-Certificate
Instant certificate validation facility
Properly curated course with comprehensive syllabus
Full-time tutor support on working days (Monday – Friday)
Efficient exam system, assessment and instant results
Access to the course content on mobile, tablet or desktop from anywhere anytime
Eligible for **NUS Extra** card which gives you 1000’s of discounts from biggest companies.
COURSE CURRICULUM
- Course Overview (Call Centre Agents Training Level 2)
- What’s Missing in Telephone Communication?
- Verbal Communication Techniques
- Who are Your Customers?
- To Serve and Delight
- Did You Hear Me?
- Asking the Right Questions
- Saying No
- Sales by Phone
- Taking Messages
- Staying Out of Voice Mail Jail
- Closing Down the Voice
- Cold and Warm Calls
- Developing a Script
- Perfecting the Script
- Handling Objections
- Negotiation Techniques
- It’s More Than Just a Phase
- Phone Tag and Getting the Call Back
- This is My Mentor
- Stress Busting
- News from Within
Job roles this course is suitable for:
Chief Marketing Officer , Sales Manager , Senior Sales ProfessionalAbout Adams Academy
Adams Academy is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level. As an online learning site, we are aware of the fact that there are a lot of people out there who considers themselves to be a curious learner but the courses that they are interested in are not available in the area. So, we have decided to give them a chance to learn in a convenient way – in their own convenient place and time.
Our Mission
To make learning more accessible to learning enthusiasts, regardless of where they are residing in the world. To offer different courses of different levels for the students to choose from. To position our company as a leader in the industry of online learning.
Our Vision
Maintain the good credibility and reputation that we have built as online courses provider.
