Harley Oxford Receptionist & Front of House Management Harley Oxford
  • Duration / Course length: Upto 15 Hours Start now
  • Accredited in: UK
  • Accredited by: CPD GroupCPD Standards Office
  • Certificates:

Course details

Do you already have some reception work experience under your belt and are keen to develop your professional skills? Or are you completely new to this important office role? Either way, this online course will teach you all you need to know to be the ultimate professional receptionist.

This course covers:
  • Start by examining the role of a receptionist including an overview of duties, your professional image and how to deal with the fact that no two days are ever the same.
  • Next, find out about the different types of receptionist including legal, medical and educational and what the differences between them are.
  • Master the essentials of communication, including creating a good first impression, how to use communication to build trust and how to identify the customer’s needs.
  • Find out how to practise good, professional telephone skills.
  • Learn about sending formal and informal messages and the issues of confidentiality that may arise.
  • Get to grips with the database management and booking and reservation procedures that may be part of your role as a receptionist.
  • Learn about routine administrative procedures and developing efficient filing systems.
  • Gain confidence with the security and health and safety in the workplace considerations that you will need to be aware of.
  • Find out about confidentiality, including the data protection act and the consequences of confidentiality breaches.
  • Learn about how to arrange a meeting including accommodation arrangements and how to take minutes efficiently.
  • Learn the importance of organisational skills and good time management.
  • Find out about how to use effective business communication.
  • Learn about how technology is an essential component of reception work.
  • Find out how to be a good team player.
  • Learn how to maintain a professional and tidy reception appearance.
  • Master how to become an indispensable receptionist and how to progress your career.
  • Finally, sum up your learning and find out how to start your new career as a receptionist.
Updated on 15 January, 2019

About Harley Oxford

With over 100,000 learners and over 1000 courses, Harley Oxford is one of the leading providers offering online courses.

Interested in learning a new skill or hobby?

  • Harley Oxford courses are accessible from anywhere in the world
  • Each course is compatible with computers, laptops, tablets and most smartphones
  • Each course comes with a course tutor 
  • Access FREE CV support and job tips

Study a Harley Oxford course at your own pace, from the comfort of your own home, and work towards industry recognised awards that will add value to your CV.

With our range of courses always growing, it is safe to say that at Harley Oxford we have a passion for learning, and that is why we will always go that extra mile for you as well as making sure that you get the best customer services available. If you want to learn more about a course or if you want to find out what course is right for you, let us know.

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