Telephone Receptionist Certificate Level 2

Course details

Are you presently working as a telephone receptionist? Or do you need to handle telephone calls? If you need to improve your conversation skill over the telephone, enrol the course and explore the secrets of right telephone etiquettes.
Communication is a vital part of any business. Good communication can grab the attention of potential customers. The program helps you to gain mastery over the telephone conversation. In the course, you will learn the right behaviours and etiquettes of the telephone conversation. The course covers all the necessary manners of telephone including self and time management, different forms of telephone conversations, the strategies for handling different type of customers based on their personality, how to solve challenges of teleworkers,  etc. Finally, you will be able to communicate nicely with your clients.

Why Should You Choose Telephone Receptionist Certificate Level 2

Internationally recognised accredited qualification
1 year accessibility to the course
Free e-Certificate
Instant certificate validation facility
Properly curated course with comprehensive syllabus
Full-time tutor support on working days (Monday – Friday)
Efficient exam system, assessment and instant results
Access to the course content on mobile, tablet or desktop from anywhere anytime
Eligible for **NUS Extra** card which gives you 1000’s of discounts from biggest companies.

COURSE CURRICULUM

Professional Telephone Receptionist Course

• Module One – Getting Started
• Module Two – Core Skills Required
• Module Three – Self-Management (I)
• Module Four – Self-Management (II)
• Module Five – Time Management (I)
• Module Six – Time Management (II)
• Module Seven – Organizing and Planning (I)
• Module Eight – Organizing and Planning (II)
• Module Nine – Communication (I)
• Module Ten – Communication (II)
• Module Eleven – Additional Challenges
• Module Twelve – Wrapping Up

Updated on 13 June, 2018