Diploma in Customer Service: Telephone Etiquette

Course details

Are you aware of the importance of communication etiques? Do you know that there specially made etiquette for customer telephone service? If you are curious and want to know how to improve yourself to be able to communicate well,  then this course will help you with that!

When people noticed or realized that their communication skills specifically telephone etiquette is wrong or the do not possess such trait, they are often uncertain of where they should start to change it. In this course, you will know that one of the first steps to gaining or improving a person's phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it.

There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively since a lot of people do not realize they have little or no phone etiquette.

COURSE CURRICULUM

Diploma in Customer Service: Telephone Etiquette

• Module One - Getting Started
• Module Two - Aspects of Phone Etiquette
• Module Three - Using Proper Phone Language
• Module Four - Eliminate Phone Distractions
• Module Five - Inbound Calls
• Module Six - Outbound Calls
• Module Seven - Handling Rude or Angry Callers
• Module Eight - Handling Interoffice Calls
• Module Nine - Handling Voicemail Messages
• Module Ten - Methods of Training Employees
• Module Eleven - Correcting Poor Telephone Etiquette
• Module Twelve - Wrapping Up