Price: GBP 2,161
- Duration: 5 Days
Course details
Day 1: Overview of total quality management concepts
- Introduction to quality and quality models
- Background of quality & Defining TQM
- The relationship between ISO 9000 and TQM
- Benefits of implementing a quality model
- The cost of poor quality
- The Malcolm quality award
- EFQM awards
Day 2: The success elements of TQM
- Customer driven quality
- Plan, Do, Check, Act (PDCA) model
- Eight-step problem solving methodology
- Process thinking
- Eliminating the non-value added
- Management by facts and data
- Continual improvement and Kaizen
- Employee reward and recognition
- Improvement tools and methodologies
- What is a quality tool?
- The seven quality control tools
- Brainstorming
- Tree diagrams: how-how and why-why diagrams
- Force field analysis
- Lean thinking
- The seven types of waste in organizations
- Visual management and the 5S program
- Six sigma
- Core principles in achieving Total Quality management
- Prevention, not correction
- Customer focused quality
- Establishing vision, mission and policy
- Opportunities for organizational continuous improvement
- Building quality through teamwork
- Definition of benchmarking and reasons to benchmark
- Levels of benchmarking
- Pros and cons of different benchmarking approaches
- The eight steps to achieve improvement
- Critical success factors and common failure factors in TQM
Job roles this course is suitable for:
Manager Direct Sales , Program Manager , Qualty Assurance ExecutiveCourse Location
About International Cooperative for New Pedagogy Training & Consulting (CINPAA)
"CINPAA" is a European institution located in Madrid, Spain, specialized in the fields of training, education, and the new pedagogy. Its programs are carried out in various countries starting from the European Union.
Our permanent headquarter is in Madrid, and it has representative offices in Britain and USA, and Other countries .
CINPAA operates worldwide, and it is run by a multinational crew with experience accumulated over more than 20 years.
CINPAA offers programs and services to governmental, non governmental, private, Academic, and educational institutions according to the offered and requested programs, needs, and services.
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