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- Duration / Course length: Upto 3 Hours Start now
- Accredited by: CiQCPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Every interaction with a customer is a chance to shape how your business is remembered. The Customer Service – Representative course is designed to strengthen those make-or-break moments with core principles, powerful techniques, and a renewed mindset on client interaction. Whether over the phone or face-to-face, what you say and how you say it can define loyalty, retention, and reputation.This course guides you through the essentials of customer communication, satisfaction strategies, effective issue handling, and the psychology behind buying decisions. You’ll explore methods to build long-term connections, apply service-focused thinking, and adopt a customer-first attitude that elevates every experience. The focus is on building an internal understanding of quality, care, and professionalism to make every customer feel seen and valued.
The Customer Service – Representative course isn’t just for those on the frontline — it’s a mindset shift for anyone committed to helping people. Learn how great service impacts business revenue, reputation, and team morale. From resolving issues with grace to uncovering what your customer truly needs, this journey will enhance your influence in any service role.
Learning Outcomes
- Understand the importance of quality service to business success
- Learn how to increase customer satisfaction and loyalty
- Apply professional customer service techniques across channels
- Discover strategies to handle difficult interactions
- Explore methods to retain customers through service
- Recognise the financial impact of great customer care
- Build confidence in delivering clear and supportive communication
- Understand customer expectations and decision-making behaviours
- Frontline staff wanting to enhance service skills
- Team leaders aiming to improve department performance
- Entrepreneurs building customer-centric businesses
- Career changers entering client-facing roles
- Sales professionals seeking to boost repeat business
- Anyone committed to delivering exceptional service
- Customer Experience Specialist – £22-35k/year
- Client Relations Manager – £26-42k/year
- Customer Success Representative – £24-38k/year
- Service Quality Coordinator – £28-45k/year
- Call Center Team Leader – £25-40k/year
- Customer Care Consultant – £30-50k/year
- Module 1: WHY Customer Service Is CRITICAL To Your Business!
- Module 2: Good Isn’t Good Enough!
- Module 3: We Are ALL in the “Helping Field”
- Module 4: Providing “Concierge” Level Of Service
- Module 5: The 5 Tenets Of TQM
- Module 6: How To Boost Customer Satisfaction
- Module 7: How To Avoid The 10 Deadly Sins Of Customer Service!
- Module 8: More Money–Through Customer Retention
- Module 9: How Much Is A Customer Worth?
- Module 10: Do You Understand Your Customer?
- Module 11: Dealing With Difficult Customers
- Module 12: “LEAP” Into Customer Service!
- Module 13: Exceptional Phone Service
- Module 14: WHY Customers Buy From YOU!
Eligibility / Requirements
To enrol in this course, you only need a basic understanding of English and an internet connection.
Job roles this course is suitable for:
Customer Experience Specialist , Client Relations Manager , Customer Success Representative , Service Quality Coordinator , Customer Retention Analyst , Call Center Team Leader , Account Service Representative , Customer Care Consultant , Client Satisfaction Manager , Customer Loyalty SpecialistCourse Location
About IOMH - Institute of Mental Health
The IOMH (Institute of Mental Health) is dedicated to empowering individuals like you to unlock your full potential and thrive in multiple areas of life. Whether you're seeking personal growth, professional development, or support in overcoming life's challenges, we have the resources and expertise to guide you on your transformative journey.
Our Vision: At the IOMH (Institute of Mental Health), we envision a world where every person is inspired to embrace change, overcome obstacles, motivate others, and find hope in the face of adversity. We believe that through education and support, individuals can tap into their inner strength and create meaningful transformations in all aspects of life.
Our Mission: Our mission is to break barriers and ignite the spark of possibility within you. We are committed to offering a diverse range of courses and programs that encompass variousniches, allowing you to explore and excel in multiple areas of interest. Our skillfully crafted content, designed by specialists, provides you with the knowledge and skills you need to become a well-rounded and empowered individual.
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