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- Duration / Course length: Upto 3 Hours Start now
- Accredited by: CiQCPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
In today's competitive marketplace, the difference between good and exceptional comes down to one critical role: the Customer Service Executive. This course reveals how mastering customer interactions—whether in person, by phone, or electronically—can transform satisfied clients into loyal brand advocates. As a Customer Service Executive, you'll learn to anticipate needs, deliver flawless service, and turn challenges into opportunities for relationship-building.From establishing the right service attitude to recovering difficult customer situations, this program covers every aspect of professional client care. Discover how to generate repeat business through exceptional service and understand when escalation is necessary. The role of a Customer Service Executive goes beyond answering queries—it's about creating memorable experiences that keep customers coming back.
By completing this course, you'll gain the strategic insights and communication techniques that define top-performing service professionals. In an era where customer experience makes or breaks businesses, becoming a standout Customer Service Executive positions you as an invaluable asset to any organization.
Learning Outcomes
- Understand the key principles of a Customer Service Executive.
- Learn strategies for customer satisfaction and loyalty.
- Explore effective communication techniques for engagement.
- Analyse problem-solving methods in customer interactions.
- Examine approaches to generating return business.
- Study strategies for handling difficult customer situations.
- Investigate digital and phone-based customer service dynamics.
- Gain insights into escalation and service recovery processes.
- Professionals aiming to master service excellence.
- Business owners seeking to enhance customer interactions.
- Client relations specialists looking for structured learning.
- Sales and support teams improving engagement strategies.
- Corporate executives focusing on service optimization.
- Anyone passionate about customer satisfaction and retention.
- Customer Service Executive - £25-45k/year
- Client Relations Coordinator - £28-50k/year
- Service Operations Analyst - £30-55k/year
- Business Support Specialist - £27-48k/year
- Customer Retention Officer - £29-50k/year
- Call Center Operations Manager - £30-52k/year
- Module One: Who We Are and What We Do
- Module Two: Establishing Your Attitude
- Module Three: Identifying and Addressing Customer Needs
- Module Four: Generating Return Business
- Module Five: In-Person Customer Service
- Module Six: Giving Customer Service over the Phone
- Module Seven: Providing Electronic Customer Service
- Module Eight: Recovering Difficult Customers
- Module Nine: Understanding When to Escalate
Eligibility / Requirements
To enrol in this course, you only need a basic understanding of English and an internet connection.
Job roles this course is suitable for:
Customer Service Executive , Client Relations Coordinator , Customer Experience Consultant , Service Operations Analyst , Business Support Specialist , Customer Retention Officer , Corporate Service Advisor , Consumer Affairs Representative , Call Center Operations Manager , Customer Satisfaction AnalystCourse Location
About IOMH - Institute of Mental Health
The IOMH (Institute of Mental Health) is dedicated to empowering individuals like you to unlock your full potential and thrive in multiple areas of life. Whether you're seeking personal growth, professional development, or support in overcoming life's challenges, we have the resources and expertise to guide you on your transformative journey.
Our Vision: At the IOMH (Institute of Mental Health), we envision a world where every person is inspired to embrace change, overcome obstacles, motivate others, and find hope in the face of adversity. We believe that through education and support, individuals can tap into their inner strength and create meaningful transformations in all aspects of life.
Our Mission: Our mission is to break barriers and ignite the spark of possibility within you. We are committed to offering a diverse range of courses and programs that encompass variousniches, allowing you to explore and excel in multiple areas of interest. Our skillfully crafted content, designed by specialists, provides you with the knowledge and skills you need to become a well-rounded and empowered individual.
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