- Payment Terms: Enquire
- Other Locations: Sheikh Zayed Rd - Dubai Istanbul, Turkey Kuala Lumpur, Malaysia
- Duration / Course length: 5 Days
- Starting Date: Enquire About It
- Timings: Enquire
Course details
Day OneIntroduction to Quality Assurance and Control
· Quality Assurance and Control Principles
· The Concept of Total Quality Management
· The Origin and Philosophy of Total Quality Management
· The Six Sigma Methodology
· Lean Principles
· Obstacles to implementing TQM
· Traditional Management vs. Total Quality Management
Day Two
Principles of Quality Assurance and Control
· The Core Principles in Achieving Total Quality Management
· Prevention Not Correction
· Customer-focused Quality
· Establishing a Vision, Mission and Policy
· Identifying Opportunities for Organizational Continuous Improvement
· Building Quality through Teamwork
· Team-building and Leadership Exercise
· Enhancing Verbal and Non-verbal Communication Effectiveness
Day Three
Techniques for Quality Assurance and Control
· Process Improvement
· Benchmarking: A Point of Reference
· The Baldrige National Quality Program (BNQP): Criteria for Performance Excellence
· Cause and Effect
· Pareto Chart
· Control Charts
· Measuring Results
· Cost of Quality
Day Four
Implementing a Culture of Quality - The Role of TQM
· Putting Principles into Practice
· Leadership: Taking Ownership of the Quality Leadership Philosophy
· Total Quality Management as leadership principle
· Tips for Developing and Coaching Quality Leaders / Employees
· Implement a Business Strategy driven by your Customers
· Focusing on Continuous Improvement - Audit and Review
· "Top-down" Leadership Commitment and Involvement
· Barriers to TQM Organizational Culture Change
Day Five
Benefits of Quality Assurance and Control - Improvement
· Activities
· Benefits of Implementing Total Quality Management "best practices"
· Improving Quality (Customer Focus)
· Increasing Satisfaction (Employee)
· Improve Performance (Organization)
· Attitude and Professional Development
· SMART Objectives for Continuous Improvement Updated on 16 May, 2024
Eligibility / Requirements
There are no eligibility requirements to attend this course.
Job roles this course is suitable for:
Quality Manager , Project Quality Manager , QA Manager , QC/QA Manager , customer service professionalCourse Location
About Convertas
CONVERTAS is a reliable advisory firm, helping organizations develop their activities to align with their objectives adopting the best practices.
Our trainings and workshops cover all areas of business including Management,Soft Skills and Human Resourses Management, Marketing and Sales, Accounting and Finance, Procurement and Logistics, targeting organizations, managers and employees. Whether in-house or public, trainings are organized with the highest qualified trainers.
Our methodology relies more on the use of audio-visual impact which is more effective than the lecture style. Presentations, videos and simulations methods have proven to be very effective for people to remember.
Moreover, doing and teaching are the best vehicles for learning and remembering. This includes involving the trainee in the teaching process by interacting, through completing worksheets and inciting to explain and present what is acquired.
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