- Duration: 1 Day
Course details
"Defining, measuring and managing FM services"
Explaining the requirement, deciding on the measures and determining performance continue to present challenges for clients, service providers and in-house teams alike. Learn how to articulate service requirements, define meaningful measures, and evaluate performance. Key topics covered include: Service Level Agreements, Key Performance Indicators, incentives and penalties, and how to drive for performance improvements.
>Defining the appropriate level of service
>The role of Service Level Agreements (SLAs)
>Measuring service performance: scorecards, KPIs, highlight and RAG reports, matrices
>Involving the customer
>How measurement drives behaviours
>Incentives and penalties
>How low can you go? Reducing service levels
>Driving performance
>Workshops & Exercises
Updated on 08 November, 2018Course Location
About Quadrilect
We are proud of the quality of our training and have a number of quality control procedures to ensure best practice across the range of our training and consultancy services. We are equally proud of our highly responsive approach to administration.
The courses are based on many years of ‘hands on’ management experience in the topic areas concerned which have then been mapped against the BIFM’s FM competences. The content [which is regularly updated] comprises a unique blend of theory and practical guidance and advice.
Our highly professional and qualified Trainer Team has been recruited and nurtured over many years. The team is made up of practising managers and consultants selected for their expertise and presentation skills, a number of whom are routinely consulted when new legislation is drafted.
See all Quadrilect courses- Facilities Management JanetsGBP 8Duration: Upto 2 Weeks
- GBP 8Duration: Upto 2 Weeks
