Undertake Incident Management Processes

Course details

This course provides the skills and knowledge required by personnel functioning as the Site Main Controller to undertake a scene assessment, and to plan and control an operational response and post response activities so as to ensure the on-going continuity of the business operation.

Objectives

• Ensure that the statutory requirements are met for emergency response.
• Describe the key roles and responsibilities of the Site Main Controller and develop strategies for adopting these characteristics.
• Identify the four phases of emergency management and what is required of the Site Main Controller in each of these phases.
• Recognise the types of incidents that can develop into crises
• Adopt the relevant mitigation strategies as part of the prevention of incident

Main Content

• The types of incidents that can develop into crises
• The valuable insights on the nature and dynamics of crises today
• How the delegate can enhance his or her organisation’s anticipation and prevention capability
• The crisis management planning, preparation and practice session through tabletop exercise and case studies discussions
• The necessary characteristics of a capable and competent leader when managing a crisis
• The purpose and value of handling internal and external communication timely and accurately
• The necessity of implementing the company’s Group Crisis Management Plan
• The importance of managing the company’s reputation by learning to handle media effectively by knowing the Do’s and Don’ts
• The principles behind and the operation of an effective system for managing information.