Understanding Root Cause Analysis

Course details

In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes.

Course Outline

1 - Introduction and Objectives

• What is a "Problem?"
• Why Problems Persist
• What is A Root Cause?
• Why Root Causes are important

2 - How to Organize for an RCA

• RCA Roles and Responsibilities
• Assemble your RCA Team
• Modes of Communication
• How to Resolve Conflict
• Case Study Exercise

3 - Select the Problem to Analyze

• Define the selection criteria
• Plan and estimate tasks for the team
• Finalize the plan and gain agreement among your stakeholders
• Case Study Exercise

4 - Define the Problem

• What to look for - Problem-as-Given (PAG) vs. Problem-as-Understood (PAU)
• Developing your problem statement
• Refining the problem specification
• Case Study Exercise

5 - Identify the Source of the Problem

• Discuss when to use the appropriate analysis technique to determine the problem source
• Case Study Exercise

6 - Solution Options Analysis and Selecting the Best Fit

• How to approach different solution options
• Selecting the appropriate option
• Hold an Retrospective on your approach
• Planning the proposal
• Case Study Exercise

7 - Putting RCA into practice

• Create a Root Cause Analysis program within your organization
• How to develop appropriate recommendations to address root causes at various levels to avoid future incidents

Target Audience: Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.

Related Certifications:

• Certified Business Analysis Professional

Related Exams:

• Certified Business Analysis Professional (CBAP)