Course details

Overview

Customers have more choice than ever before regardless of the industry, product or service. 

The Service E.D.G.E. program equips customer service professionals with models, concepts, tools and skills to enhance the success of internal and external customer interactions to achieve higher levels of customer service, satisfaction and loyalty.

Content

Benefits for the individual

- A framework and process for handling all customer interactions

- Enhanced communication skills for dealing effectively with all customer expectations

- Clarification and balance between the task side and the people side of service delivery

- Reduced stress while providing exceptional customer service

- Increased ability to creatively problem-solve with customers

Updated on 08 November, 2015

About Global Knowledge Saudi Arabia

Global Knowledge is the worldwide leader in IT and business skills training.

To learn more about Global Knowledge and the variety of courses they offer, please visit the school page

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