Course details
Good customer care is vital for your organisation's reputation. While many companies promise to deliver an incredible customer experience, some are better at delivering than others. Good customer care depends on staff acting with professionalism and self-confidence. This course will help improve your skills in listening to clients, users, supporters and colleagues and understanding their needs so that you can provide what they really want, where and when they want it.This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. Updated on 04 August, 2021
Job roles this course is suitable for:
Call Centre Operations Manager , Customer Services Manager , Senior Public Relations Officer(Media Management)Course Location
About SMART Management Training & Consultancy
SMART Management Training and Consultancy is a UK work-based training provider. We specialize in providing high-quality training and development opportunities aimed at individuals and corporates across the Gulf and Africa.
SMART Management Training and Consultancy delivers public and onsite courses as well as customized courses for any organizations's specific needs. Attendees receive high-quality training designed to implement programmes using proven techniques. Each year our training programmes help thousands of professionals both in the GCC and internationally.
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