- Payment Terms: Enquire
- Other Locations: Sheikh Zayed Rd - Dubai Istanbul, Turkey England - United Kingdom Kuala Lumpur, Malaysia
- Duration / Course length: 5 Days
- Starting Date: Enquire About It
- Timings: Enquire
Course details
Day 1:· Values, Vision, Mission,
· Impacts of Organizational Culture
· Strategy and Balanced Score Card
· Traditional vs. High-Performance Service Organizations
· Quality Management in High-Performance Service Organizations
· Implement Managing for Quality
· Reducing Quality Costs
· Leadership Excellence
Day 2:
· Managing for Quality
· Quality Drives Corporate Culture
· Satisfying External Customers
· Planning & Implementing World-Class Service
· Customers’ Perceptions of Service Quality
· Integrating Quality Service
Day 3:
· Financial Statements
· Major Financial Statements
· Balance Sheet
· Income Statement
· Hotel / Hospital Department Schedules
· Controllable Expenses
· Statement of Cash Flow
· Statement of Retained Earnings
Day 4:
· Supervision and Management
· Supervisory Responsibilities & Listening Skills
· Time Management Practices
· Human Resources Functions
· Effective Supervision Technque
· Team Management
· Leadership
· Forming High Performance Teams
Day 5:
· Policies, Controls and Communications
· Property & Premises Safety
· Information Technology Security
· Food & Beverage Safety
· Automobile Liability
· Guest Safety
· Staff Safety
· Emergency & Disaster Plans
Updated on 16 May, 2024
Eligibility / Requirements
There are no eligibility requirement to attend this course.
Job roles this course is suitable for:
general manager , operations manager , Hotel Manager , Restaurant Manager , Hospital General ManagerCourse Location
About Convertas
CONVERTAS is a reliable advisory firm, helping organizations develop their activities to align with their objectives adopting the best practices.
Our trainings and workshops cover all areas of business including Management,Soft Skills and Human Resourses Management, Marketing and Sales, Accounting and Finance, Procurement and Logistics, targeting organizations, managers and employees. Whether in-house or public, trainings are organized with the highest qualified trainers.
Our methodology relies more on the use of audio-visual impact which is more effective than the lecture style. Presentations, videos and simulations methods have proven to be very effective for people to remember.
Moreover, doing and teaching are the best vehicles for learning and remembering. This includes involving the trainee in the teaching process by interacting, through completing worksheets and inciting to explain and present what is acquired.
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