Course details
The course provides practical call handling training, teaching participants' telephone techniques and skills to confidently answer calls, as well as how to constructively respond to customer telephone enquiries and handle customer complaints.
Targeting Audience This course is recommended to receptionist or customer support staff who make and answer calls on behalf of their organization, those who are the first point of contact for their customers and suppliers.
Learning Objectives This course focuses on practicing answering and making telephone calls in a professional manner, gaining the required information to accurately respond to the customer's call, building rapport and satisfying the customers need quickly and efficiently, and constructively responded to a customer's concern or complaint.
Updated on 12 October, 2017Course Location
About MECAT Education Training and Consulting
MECAT is a pioneering and innovative training academy that is unmatched in its forward-looking and scientific approach to training. We strive to build a creative, successful, well-rounded professional. Active learning constitutes our modus operandi and our methods utilize the latest in the world of educational neuroscience and technology.
Our courses cover different areas including Business, Education, Social and Soft Skills Programs.
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