Course details
Total quality management (TQM) is a management approach to long- term success through customer satisfaction. This training course in TQM teaches you how to use a combination of strategy, data, and effective communication to integrate quality into all aspects of your organization.
Target Audience
Leaders, Supervisors, Quality Managers, middle managers, and all employees
Learning Objectives
This course focuses on customers to determine the level of quality, employees' participation and satisfaction as internal customers, documenting and reducing processes. The TQM course focuses on the horizontal processes interconnecting different functional strategies often organized into vertically structured departments.
Updated on 02 January, 2019Course Location
About MECAT Education Training and Consulting
MECAT is a pioneering and innovative training academy that is unmatched in its forward-looking and scientific approach to training. We strive to build a creative, successful, well-rounded professional. Active learning constitutes our modus operandi and our methods utilize the latest in the world of educational neuroscience and technology.
Our courses cover different areas including Business, Education, Social and Soft Skills Programs.
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