Managing Service Quality and Customer Satisfaction EuroMaTech
Price: AED 20,202

    Course details

    Customers are the life-blood of any enterprise. The strategic goal for any enterprise must be to understand what the customer decides is quality and then to be able to produce and deliver that quality in a consistent, cost-effective manner. In this programme, you will:

    • Learn about Customer Service and Quality Management Tools
    • Learn how to improve Customer Satisfaction
    • Improve your people skills
    • Learn how to proactively manage and control expectations
    • Develop tools and models to enable you to consistently deliver a high quality product or service to both internal and external customers
    Updated on 16 January, 2017

    About EuroMaTech

    EuroMaTech, an ISO 9001:2015 & ISO 29990:2010 certified company, delivers the very best training solutions for you and your company.
    We offer cutting edge management training seminars and workshops on a wide range of topics including leadership, risk management, HR and finance  with a special emphasis on current best practices, skills and up to the minute techniques.

    We hold all our public seminars in top class hotels around the world.

    See all EuroMaTech courses

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