- Duration: Upto 1 Day
Course trainer
Saad Bin Tariq
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Course details
At the completion of the Emotional Intelligence Workshop, participants will be able to do the following:- Identify the advantages of emotional intelligence skills in customer service.
- Navigate challenging customer interactions with emotional intelligence.
- Avoid unintentional customer support ‘faux pas’ by leading with empathy.
- Connect with customers and colleagues on a deeper, more sincere level.
- Handle customer support situations with greater efficiency and positive impact.
Job roles this course is suitable for:
Call Center Team Leader , customer care cordinator , Team Leader - ITCourse Location
About CustomerService.ae
CustomerService has been offering experiential training program to companies that help develop essential soft skill for their employees while handling customers at different levels. Our team develops innovative and engaging workshop sessions using our Game-Based training methodology. We have worked with a range of organizations from the Oil & Gas Industry, Telecommunication and IT sectors to Hospitality and Banking sector. We provide training solutions for a number of soft skills areas such as:
Essential Communication Skills
Sales & Negotiation Skills
Leadership and Team work
Customer service and meeting expectations
Problem Solving and Managing difficult situations
We work closely with organizations to understand their specific needs and design game-play activities that can address the issues in an engaging and effective manner. We are very innovative in solving our customer’s problem by customizing our games/props and workshop according to customer’s requirements/need.
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