- Other Location: Knowledge Village - Dubai
- Duration / Course length: 2 Days
- Timings: Flexible
Course details
Emotional Intelligence (EQ) encompasses a set of emotional and social skills that significantly impact our ability to perceive and express ourselves, maintain social relationships, manage stress, and use emotional information effectively. As a critical factor for success in both personal and professional life, EQ is even considered a better predictor of achievement than IQ. This interactive course provides practical strategies for developing and sustaining high emotional intelligence. It includes individual reflection, paired activities, role-play exercises, and small group interactions to enhance learning.
The program features the EQ-i 2.0® assessment, with participants receiving a detailed personal profile. Over two days, participants will learn to identify their interpersonal strengths and blind spots, understand the neuroscience of emotions, and explore how empathy and communication styles influence performance.
Course Outcomes:
- A personal behavioral profile, the results of which you will bring to your training
- 2 day highly interactive workshop activity and experiential learning
- Peer and professional coaching activities initiated in class and continuing subsequently over the next four months
Learning will happen through individual and small group problem-solving exercises designed to leverage the synergy of the team.
Benefits of Attending:
- Enhance emotional intelligence skills to improve personal and professional relationships.
- Learn stress management techniques based on EQ principles and neuroscience insights.
- Develop strong interpersonal skills for better teamwork and leadership.
- Utilize the EQ-i 2.0 model to understand and balance different emotional intelligence domains.
- Apply EQ strategies to improve performance, productivity, and decision-making.
What You Will Learn:
- Understand the EQ-i 2.0 assessment model and identify the five key emotional intelligence domains.
- Discover your interpersonal strengths and blind spots regarding emotional intelligence.
- Explore the neuroscience of emotions and its impact on actions and decision-making.
- Recognize the physiological effects of stress and learn strategies for effective stress management.
- Build strong working relationships using emotional intelligence techniques.
- Translate emotional intelligence into high performance, using EQ to enhance leadership skills.
Course Syllabus:
Getting Started:
- Introduction to the course objectives and structure.
- Overview of the importance of Emotional Intelligence (EQ) in personal and professional contexts.
Foundation Concepts:
The Biology of Emotion:
- Understanding how emotions are processed in the brain and their physiological effects.
Why Emotional Intelligence Matters:
- Exploring the significance of EQ in fostering relationships, enhancing communication, and driving performance.
The Impact of EI on Performance:
- Discussing how high emotional intelligence contributes to individual and team success.
The EQ-I 2.0 Model:
- Overview of the EQ-i 2.0 Framework:
- Introduction to the assessment tool used to measure emotional intelligence.
- Exploring Your Report:
- Detailed analysis of personal EQ assessment results.
- Balancing Your EI Domains:
- Strategies for achieving equilibrium among various emotional intelligence domains.
- Overview of the EQ-i 2.0 Framework:
Self: Awareness and Sensitivity:
Self-awareness and Empathy:
- Developing an understanding of one’s own emotions and recognizing the feelings of others.
Perception vs. Reality:
- Learning to navigate the differences between how we perceive ourselves and how others perceive us.
Acting by Choice, Not Impulse:
- Techniques for responding thoughtfully rather than reacting emotionally.
Other: Communication and Relationship-Building:
Elements of Effective Communication:
- Identifying key components that contribute to successful communication.
Communication Styles:
- Understanding various styles of communication and their impact on interpersonal interactions.
Communication Techniques:
- Practical methods to enhance communication effectiveness and clarity.
Neuroscience and Behavioral Change:
Insights from Social Neuroscience:
- Exploring how social interactions influence our emotional responses and behaviors.
Making a Change:
- Strategies for applying learned concepts to initiate positive behavioral changes in personal and professional settings.
Eligibility / Requirements
Before attending class, participants will take the EQ-i 2.0®, an online Emotional Intelligence instrument. They will receive a soft copy of their report before the course begins and should print it out and bring it to class (or, in the virtual classroom, they may have it available for viewing on a secondary device).
Job roles this course is suitable for:
HR Life CoachCareer CounsellorsPsychotherapistSales Customer ServiceRelationship ManagerCourse Location
About International Institute for Learning, Inc
With a wholly-owned network of operating companies all over the world and clients in more than 150 countries, IIL is a global leader in training and certification, coaching and mentoring, consulting and customized course development. Our core competencies include: Project, Program and Portfolio Management; Business Analysis; Lean Six Sigma and Process Excellence; Agile; ITIL®; Leadership and Interpersonal Skills.
Using our proprietary Many Methods of Learning™, IIL delivers innovative, effective and consistent training solutions through a variety of learning approaches: Virtual, Traditional Classroom, On-Demand, Mobile, Video and Simulation. As a PMI® Global Registered Education Provider (R.E.P.); a member of PMI’s Global Executive Council; an APMG Accredited Training Organization (ATO) for PRINCE2®, ITIL®, and others; a Microsoft Partner (with a Microsoft Gold Project and Portfolio Management competency); and an IIBA® Endorsed Education Provider (EEP™), IIL is the training solution partner of choice for many top global companies.
International Institute for Learning - Transform the way you learn (YouTube): https://youtu.be/bZEEnE9J7Do?si=4pEUoIf16AirsXkZ
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