Course details
The program takes participants through a self-discovery journey to find out their improvement areas before introducing the concepts of customer service and loyalty and their relationship with sales. The program also focuses on importance of communication in sales and does a deep dive into the area of account management to handle the key sales partners and key customers.
What will I learn?
- Establishing the relationship between Sales, Customer Service and Customer Loyalty
- Responsibilities of a Salesperson to the Customer and the Company
- Art of influencing the customers
- Sales vs Marketing
- Effective communication in selling
- Steps in Sellling
- Art of Negotiation
- Closing the Deal
Target Audience
Sales persons, account executives of all skill levels
Updated on 29 February, 2016Course Location
About Manipal Executive Education
Manipal Executive Education (MEE) is Manipal Global Education’s corporate and executive education entity based out of Dubai, UAE. It services the Middle East & Africa Region including strategic markets such as UAE, Kuwait, Kingdom of Saudi Arabia, Oman, Qatar & Bahrain.
Its purpose is to deliver world class certification and training programs for students, working professionals and corporates in various formats ranging from classroom based training, online programs and hybrid programs across multiple sectors which are of relevance to the region.
Based out of Dubai Knowledge Village, the HR & Training Hub of Dubai, MEE offers high end certification programs in functional and technical programs across multiple sectors ranging from Logistics, Banking & Financial Services, IT, Telecom, Retail and Hospitality.
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