Course details
The course is emphasizing on how to add value to the organization's image. This would include all duties assigned to the 'front-line' staff, like, answering phone calls effectively, drawing out caller requirements and taking accurate messages.
- Roles and Responsibilities
- Through the Eyes of the Customer
- Information Back-up
- Telephone Communication
- The Reception Area
- Security Arrangements
- Reception of Visitors
- Action Plan
Course Location
About Advanced Studies & Training Centre
Advanced Studies and Training Centre was established in the to bring together local business inpiduals with professional international trainers, with a view to facilitate learning
Keeping in mind the different cultural persity in Dubai, They offer trainings in a variety of subjects in both English and Arabic languages.
It is our mission to engage people in learning that inspires them to be involved and take action.
Our services – from leadership coaching and development to employee motivation – reflect our belief that engaged and inspired people build success in businesses.
Advanced Studies and Training Centre creates highly structured customized learning programs that engage people, They help build success and inspire people to envision and achieve shared goals.
Advanced Studies and Training Centre provides trainings and development programs in a variety of fields.
See all Advanced Studies & Training Centre courses- Diploma in Customer Service: Telephone Etiquette Alpha AcademyAED 92
AED 1,175Duration: Upto 11 Hours - Telephone Skills Diploma Global EdulinkAED 134Duration: Upto 16 Hours
