Course details
Excellent customer service improves customer relationships, enhances your ability to retain customers and increases business. If you look after your customers they will come back. Techniques for customer care require effort and patience to learn. They are the factors that make the difference between merely proving adequate service and being known for truly outstanding, professional service.
- Customer Care at different levels of responsibility
- Who is your customer?
- Identifying customer needs and expectations
- Having the right image and attitude
- Personal appearance
- Communication skills
- Body language
- Surpassing expectations
- Customer delight. How?
- Customer queries and complaints
- Dealing with difficult customers and situations
- What does it take to give outstanding customer service?
- Enthusiasm
- Professionalism
- Presentation
- Make sure the customer comes back
Course Location
About Advanced Studies & Training Centre
Advanced Studies and Training Centre was established in the to bring together local business inpiduals with professional international trainers, with a view to facilitate learning
Keeping in mind the different cultural persity in Dubai, They offer trainings in a variety of subjects in both English and Arabic languages.
It is our mission to engage people in learning that inspires them to be involved and take action.
Our services – from leadership coaching and development to employee motivation – reflect our belief that engaged and inspired people build success in businesses.
Advanced Studies and Training Centre creates highly structured customized learning programs that engage people, They help build success and inspire people to envision and achieve shared goals.
Advanced Studies and Training Centre provides trainings and development programs in a variety of fields.
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