EFFECTIVE INTER-PERSONAL COMMUNICATION AND INFLUENCING SKILLS Deira, Dubai

Course details

Course overview:

Very often Individual and organizational success depends upon the ability of individuals to communicate with others, direct or indirectly. In fact the ability to communicate effectively is considered as one of the most important of life and professional skills. All our interactions with others are an opportunity for us to be perceived and judged positively and also to build trust and confidence with others, so as to ultimately influence there decagons making in our favor.
Our proven and experiential training program equips the trainees with all the necessary communication and interaction skills so as to be effective and successful in their personal and professional life.
 
Who is it for:

All Managers, supervisors, professionals, and members of public who wish to improve their communication and interaction skills.
 
Outcome:
Trainees to understand the importance of effective inter-personal communication skills and how it’s effective use can enhance their work and social life.
Trainees to understand the concept of soft skills and use some of them in their communication process to enhance it.
Trainees to use their voice effectively for enhanced everyday communication
Trainees to understand the importance of optimal body language, and its usage in everyday life.
Trainees to understand and learn interpersonal communication techniques to influence others for positive decisions and opinions in favor
Trainees to be learn and experience the step by step process involved in making effective speeches and presentations in a moderately competent manner.

Course Details:

Need for Effective Communication
Role of Soft skills for Effective Communication
The concept of influencing people through Personal Presentation
Speaking with Confidence
Speaking with positive Attitude
Speaking Assertively
Sense of humor and empathy in communication
Concept of cross cultural communication and sensitivity
Role of emotional intelligence in interpersonal communication.
Definition, Importance, Types and Components of Communication
Verbal Communication-Components, Pitch, Intonation, Accent, Tone, Clarity, Pace etc
Listening skills and Concept of Para language
Effective Body Language -Posture, Gesture, Facial expression, Eye contact
Business Communication- Importance and components
Meeting, Greeting and Small talk-Exercise, Introductions, Oneself and Others
Asking questions to get information
Usage of phrasal verbs and idioms
Making effective public speeches and presentations
Planning and preparation, Dealing with nervousness
The first 5 minutes, Managing the audience
AVK Model and Use of Rhetoric devices

Training methodology:

The Training will be delivered in line with the latest adult learning principles.
The training program is highly interactive in nature with training delivered with a combination of lectures, Prezi-presentations, practical examples, activities, role-plays, video presentations, discussions and energizers in between.
Each session will have activities involving; mock sessions/role-plays/group tasks, followed by discussion and debrief, Q&A and re-cap sessions.
Trainees will be provided with courseware which includes, study material, handouts, and activity sheets etc. Updated on 25 November, 2019