Course detailsCustomers are the life-blood of any enterprise. The strategic goal for any enterprise must be to understand what the customer decides is quality and then to be able to produce and deliver that quality in a consistent, cost-effective manner.
In this programme, you will:
- Learn about Customer Service and Quality Management Tools
- Learn how to improve Customer Satisfaction
- Improve your people skills
- Learn how to proactively manage and control expectations
- Develop tools and models to enable you to consistently deliver a high quality product or service to both internal and external customers
A EuroMaTech Certificate of Completion will be issued to all participants who faithfully attend and complete the programme
Participants on this programme will receive an additional certificate from ILM upon successful submission of an optional assessment Updated on 16 January, 2017
EuroMaTech, an ISO 9001:2015 & ISO 29990:2010 certified company, delivers the very best training solutions for you and your company.
We offer cutting edge management training seminars and workshops on a wide range of topics including leadership, risk management, HR and finance with a special emphasis on current best practices, skills and up to the minute techniques.
We hold all our public seminars in top class hotels around the world.