IATA Passenger Ground Services with Altea Departure Control System & DGR Cat-9 Bur Dubai, Dubai

Course details

Learn what it takes to work at one of the airline industry's most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.

The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM)

Introduction to Airport & Airline Ground Operations

• The Airport as an Operational System
• Airline Ground Operational Requirements
• International Passenger & Baggage Carriage Regulatory Framework

Camputer Reservations and Departure Control Systems Function

• The Computer Reservations System
• The Departure Control System
• The AMADEUS System

Check-In Procedures for Passengers and their Baggage (Airport & Off-Site)

• Passenger Acceptance
• Baggage Acceptance
• Arrival and Transfer Services

Conditions of Carriage, Boarding Procedures and Close-out Messaging

• Conditions of Contract for Carriage of Passengers and Baggage
• Passenger Boarding Procedures and Flight Close-out Messaging

Introduction to Dangerous Goods Regulations

• International DG Regulatory References
• Restrictions and Limitations
• Classifications, Packaging, Marking and Labeling
• Dangerous Goods Emergency Procedures

Managing Passenger Interactions

• Importance of Customer Service to the Business
• Handling Passenger Interactions Efficiently

Aviation Security Requirements for Passengers and Baggage

• ICAO International Conventions
• Passenger & Baggage Security Procedures
• The Passenger and Baggage Reconciliation Procedures
• Bomb Threats and Responses to them

Enhanced Passenger Facilitation

• Purpose of Advance Passenger Processing
• CUSS, CUTE, CUPPS
• Roles of PGSAs in a Fast Travel Program

Future in the Industry

• Your Future - Landing a Job in Aviation

Dangerous goods are item which are not suitable for carriage on an aircraft and may endanger the occupants onboard. Dangerous goods must not be contained in your checked or carryon luggage. This can be achieved only by professional and practical training and staff learns best through quality programs.

Sharaf Aviation Services Academy offers an interactive, flexible and cost-effective way for inpiduals and organizations to reach safety objective.

What participats will learn upon completing this course you will have the skills to:

• Understand provisions for Dangerous Goods in baggage of passengers and crew
• Identify and classify dangerous goods
• Recognize Dangerous Goods labels and package specification markings
• Understand dangerous goods emergency response procedures

Course designed / Applicable for

• Frontline staff and supervisors
• Ticket reservation staff
• Passenger handling staff
• Operations managers