- Duration: 36 Hours
Course details
Passenger Ground Services Course- IATAAbout the course
Learn what it takes to work at one of the airline industry's most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
Who should attend?
This course is recommended for:
- Airline passenger service staff
- Ground Handling Agents' passenger services staff
- Airport operators' staff providing passenger services
- Civil Aviation Authorities' staff providing passenger services
- Anyone wishing to start a career as a Passenger Service Agent
Course content
- Introduction to airport and airline operations
- Computer Reservations (CRS) and Departure Control Systems (DCS) functions
- Passenger and Baggage check-in procedures (airport and off-site)
- Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
- Dangerous Goods regulations awareness for passenger service agents
- Managing passenger interactions
- Aviation security procedures for passenger and baggage transport
- Enhanced passenger facilitation, latest innovations and career opportunities
Course Location
About YourOwn Institute of Training and Professional Development
Your Own Institute of Training and Professional Development is established in 2021 with the approval from DED and KHDA-Dubai.
A set of experienced Educational Experts, world class Trainers and Professional consultants who know the need and pulse of the working force, are behind this venture. This Institute is developed after doing immense market survey from the working force and the Corporates.
We collected feedback from them and realised what they want exactly to upgrade in their professional career. As the name suggests it is ‘YOUR OWN INSTITUTE’. We are committed 100% Customer happiness. Excellent consultation, career counselling based on TNA and world class training are our highlight. We at YOI, offer you a wide range of Professional courses. Whichever field you are working, we have a course for your Professional Development.
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