Price: AED 17,726
- Other Location: Bur Dubai - Dubai
- Duration: Upto 5 Days
- Timings: Part Time, Weekdays
Course details
This entry-level, instructor-led classroom training offers technical personnel, who are new to HP Business Service Management (BSM) - , the opportunity to develop hands-on experience in applying the fundamental concepts, principlesCourse Objectives
After completing this course, you should be able to: - Identify HP Business Service Management (BSM) deployment scenarios - Monitor application performance and availability from the end user perspective - Integrate HP SiteScope with the BSM environment - Monitor the real-time status of Key Performance Indicators (KPIs), view performance metrics, and work with reports containing historical performance data - Configure and work with an IT model to build a topology of your system, populate the model with configuration items (CIs) and relationships, and use the model to measure and manage critical business processes - Create and analyze reports that present and organize specific data your organization might need - Create and manage service level agreements (SLAs) representing your department contracts with service providers, customers, and internal business units - Perform administrative tasks to enable user access, configure licenses, and enhance system performance - Work with the following applications: End User Management (EUM), Business Process Monitor (BPM), SiteScope/System Availability Manager (SAM), Run- Time Service Model (RTSM), BSM applications - Service Health (SH), MyBSM, Service Level Management (SLM). Updated on 22 January, 2018
Course Location
About New Horizons Computer Learning Center
New Horizons is the world’s largest training provider with a global footprint of more than 300 locations in over 70 countries.They have more combined global training experience than any other training provider in the world as an industry leading training provider. The institute has been awarded more times
by major vendors than any other training organisation in the world.Their customers have a dedicated account manager who provides advice and guidance regarding training solutions and manages the relationship end-to-end.
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