The New Star Management Supervisor HNI Training & Coaching
Price: AED 5,985
  • Other Locations: Abu Dhabi Doha
  • Duration: 3 Days
  • Timings: Full Time, Full Time

Course details

Who Should Attend:

  • New Supervisors
  • Future Managers
Course Objectives:

  • An overview of the role of a supervisor as a leader
  • Learn the fundamentals of planning and organising
  • Obtain tools to manage your time, including delegation to get more work done
  • Master team building techniques to maintain great motivation in your team
  • Understand the importance and use of performance management and improvement
  • Master techniques to resolve conflict and manage change
  • Understand how great communication and relationship management gets results
  • Develop coaching and counselling skills to bring out the best in your team.
 What will you gain?

By the end of this course you will be able to:

  • Gain confidence and assurance that you can handle your supervisory position; develop your communication skills in listening, asking questions and giving feedback to employees; develop a technique for making sure you give employees instructions that are clear and understood. Also, identify some techniques to deal with employee challenges such as squabbles, complaints, and laziness
  • Understand that management is nothing more than motivating other people
  • Apply goal setting in every single area of your life, including financial, physical, personal development, relationships or spiritual growth
  • Enable employees to have a say in what tasks they perform and how they perform them - Job satisfaction and performance will increase exponentially.
 Course Content:

  • Introduction and course overview
  • Identify personal learning objectives
  • Adjusting to your new role
    • Key strategies for new supervisors
    • Easing the transition from employee to supervisor
    • Solving common problems
  • A supervisor's responsibilities
    • Responsibilities to yourself
    • Responsibilities to your employer
    • Responsibilities to your employees
  • Making plans
    • Using the urgent-important matrix to plan and prioritise
    • Planning framework
  • Setting SMART Goals
  • Leadership models including the Direction-Support model
  • Paul Hersey's The Situational Leadership Model
  • How to deal with problem employees
    • Excessive complaining
    • Laziness
    • Hostility
    • Over-dependence
  • Teamwork by through Synergy: the whole is more than the sum of the parts
  • Trust
    • Why is Trust important in a team environment?
    • How to build trust
  • Team Development
    • Tuckman and Jensen's four stages of team development
    • How leaders help teams at each stage
  • Communication
    • Define communication
    • Barriers to communication
    • Active listening
    • Asking questions
    • Three-step Communication Process model to use with agitated employees (excited, frustrated or angry)
  • Three approaches to Motivation
    • The carrot and the whip
    • The plant
  • Orientation
    • Understand your company's orientation
    • Develop ideas for improvement in your workplace
  • Guidelines for effective Training (as trainer or trainee)
  • Tools for Providing Feedback
  • Delegation
    • Degrees of delegation
    • Common pitfalls
  • Dealing with Conflict
    • Six-step model to resolve conflict
    • Model to resolve problems
    •  Role play practice
  • Discipline
    • Different kinds of discipline
    • What to do if you have to fire an employee
  • Develop your action plan.

Updated on 28 September, 2016

About HNI Training & Coaching

HNI Training and Coaching as a Dubai training center, is an innovator and leader in human capital development, providing world-class experiential corporate training solutions and services in English and Arabic to organisations in the MENA region. HNI Training and Coaching is amongst the leading training institutes in Dubai that currently offers training courses in Abu Dhabi, Dubai and Doha in 16 different categories.

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