Course details
Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This two days workshop will help participants develop and practice their active listening skills.What will students learn?
- Define active listening and its key components
- Identify ways to become a better listener
- Use body language to reflect a positive listening attitude
- Understand the difference between sympathy and empathy, and when each is appropriate
- Create a listening mindset using framing, positive intent, and focus
- Be genuine in your communications
- Understand the communication process
Job roles this course is suitable for:
All Professional , Customer Service Executive , Team Members , Team Leaders , Sales Representative , Project Coordinator , Secretary , Admin AssistantCourse Location
About Boston Management Consulting International
Headquartered in Massachusetts, USA, Boston Management Consulting International has been a leading Professional Development and Training Solutions Provider for Project-driven organizations, as well as those with Operational models. We cater to the development needs of a wide range of industries including Government, Education, Banking, IT, Construction, Oil & Gas, and Industrial & Manufacturing. We are an American Institution with offices both in Boston, Massachusetts, USA, and an international branch in Dubai, UAE.
We offer trainings (both public sessions & in-house corporate trainings) in the following key areas, with the ability to cover even more trainings than what we can list here or on our website:
- Project, Program, Portfolio & Risk Management (PMP, PgMP, PfMP, PMI_RMP)
- Agile Project Management (PMI-ACP)
- Business Analysis (CBAP, CCBA, PMI-PBA)
- Six Sigma & Quality training
- ITIL, Prince2
- Leadership, Management & Soft Skills training
- Business Writing
- Cost Engineering
- Contracts Management
- Asset & Lifecycle Management
- MS Project, Primavera
The above is only a small list, but our offerings are much wider than that. We also develop custom courses & workshops. We can conduct trainings anywhere in the world including Europe and USA.
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