- Duration: Upto 10 Hours
- Timings: Part Time, Flexible
Course details
Benjamin Franklin once said, "In this world, nothing can be said to be certain, except death and ; We would like to add a third item to his list: anger. Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.This program will help teach participants how to identify their anger triggers and what to do when their angry.
Topics covered:
- Understanding Anger
- Do's and Don'ts
- Gaining Control over emotions
- Separate the People from the Problem
- Working on the Problem
- Solving the Problem
- A Personal Plan
- The Triple A Approach
- Dealing with Angry People
- Pulling It All Together
Learning Outcomes:
At the end of this program, participants will be able to:
- Understand anger dynamics in terms of the anger cycle and the fight or flight theory.
- Know common anger myths and their factual refutations.
- Know the helpful and unhelpful ways of dealing with anger.
- Know techniques in controlling anger, particular reading anger warning signs, using coping thoughts, exercising relaxation techniques and blowing off steam.
- Understand the difference between objective and subjective language.
- Know tips in identifying the problem.
- Express a feeling or position using I-messages.
- Know skills and techniques in making a disagreement constructive, including effective negotiation and solution-building.
- Reflect on one's hot buttons and personal anger dynamics.
- Know alter, avoid and, accept ways of responding to an anger-provoking situation.
- Understand the energy curve and how it can help in responding to someone else's anger.
- Learn and practice de-escalation techniques.
- Gain an integrated view of anger management and how it can be best practiced.
Eligibility / Requirements
Basic working knowledge of English
Job roles this course is suitable for:
Sales Team Leader - Real Estate , Executive Assistant , Branch ManagerCourse Location
About Regional Educational Institute
Regional Educational Institute (REI) has been at the forefront of education by delivering quality training courses in UAE since 1995, establishing itself as one of the premier training institutes in Abu Dhabi.Our training center in Abu Dhabi has developed numerous programs that have helped a significant amount of individuals uplift their careers not only in the functions they carried out but also in remunerations and future growth prospects. We strive to equip you with the skills and knowledge to better your career options, while also developing your other skillsets through cross functional training programs. Similarly, our corporate training courses in Abu Dhabi have helped many organizations in the region achieve better productivity and higher customer satisfaction levels.
We have numerous certified training programs on board – some of which includes Business Soft Skills, Leadership & Management, Sales & Marketing, Service Excellence, Language Development and IT training courses in Abu Dhabi. Our customers include some of the most prestigious organizations in the country, which include Government and Semi Government Agencies, Banking and Financial Institutions, Oil & Gas Companies, Hospital Groups, Large Corporations, Telecom Service Providers, Technology and Service Providers, System Integrators and many Small and Medium Enterprises.
Everything around us is rapidly changing – Be it technology, work environment, economic conditions, geographies, even thought processes. New paradigms are defined every day wherein keeping up is not only difficult but sometimes impossible. We employ a carefully calculated methodology that allows us to design training courses in Abu Dhabi that target specific skill areas needed by the candidates. Before we provide a training course in Abu Dhabi, we analyse a candidate’s training needs and create an effective educational program that includes training resources specifically chosen to equip the candidate.
At REI we not only focus on enhancing your current career options but also prepare you to stay ahead of the curve with our cross functional training programs. Approved and certified by the Abu Dhabi Centre for Technical and Vocational Education and Training, our training institute in Abu Dhabi offers certified courses and accreditations.
Our Team REI consists of industry professionals with a collective experience of more than 50 years of local and international experience. The core team consists of domain experts in Management, Finance, Learning & Development, Information Technology and Sales & Marketing.
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