Course details
Course Content:• The changing face of selling in the 21st century
• The moving business - we are all in sales now
• The new ABC Attunement, Buoyancy and Clarity
• Attunement understanding and harmonising with the other ;
• Buoyancy staying afloat in a sea of no's
• Clarity - The confused customer never buys
• Improvisation - the use of improvisation instead of scripts
• Giving the client an off ramp - a simple approach to closing sales
• Up serving - giving the client more than they expect
Course Outcomes:
• Have an improved recognition and willingess to make a positive impact on ;
• Recognise the bridge between service and sales and make the ;
• Have the skills to see your business from the client's perspective
• Be able to interact with, understand and persuade customers
• Recognize how to take the fear factor out of selling
• Develop personal resilience skills
Updated on 13 February, 2018
Eligibility / Requirements
This course is ideal for customer facing service staff, whether you liase with customers on the phone, by email or face to face you will gain an understanding of the sales process and psychology enabling greater confidence in your ability to assist customers.
It is also of interest to non-salespeople who need to understand how to successfully gain team support for their projects and ideas through uncovering organisational needs and highlighting ;
Job roles this course is suitable for:
Services Sales Manager , Sales Manager , Customer Business Manager , Manager Customer Service , Business Development Leader , Business Development Manager , Marketing Manager , Client Relations DirectorCourse Location
About ISM Training
ISM Offers training courses guaranteed to improve performance.
We are providers of proven strategies that radically increase workplace performance. We were established in the UAE in 1998 with a history in the region dating back to the early 70's.Our knowledge of the market is unsurpassed. Our UK based instructors have vast regional and global experience with on average 25+ years corporate experience at the highest levels.
We represent quality UK sales and marketing organisations and utilise the 'best of the best' trainers from organisations such as The Chartered Institute of Marketing, which is why our courses come so highly recommended by everyone who attends one.
The Institute of Sales & Marketing makes selling an accurately defined science. We focus wholeheartedly on selling and the motivation of buyers. Based on sound principles and the real life experiences of course directors who practice in thriving businesses on a day-to-day basis, our courses are the most dynamic and instructive available as we constantly update our content from around the world. ISM offers highly interactive and successful public courses and can also create bespoke in-house courses to meet your company needs.
Our philosophy is very simple; we take the finest course content from around the world and couple that together with the highest quality instructors available to create training courses that are head and shoulders above the rest.
ISM's commitment to best practice extends beyond the classroom and our blog, twitter and Facebook sites will add to your networking and development throughout your professional careers. We encourage you to visit these and get involved. We are also a membership body and now have over 300 individual and corporate members and encourage those involved in the Sales/Marketing Profession that wish to enhance their professional skills and credibility to apply.
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