Emotional Intelligence Workshop

Course details

Lesson 1
Introduction

Lesson 2
Emotional Intelligence Defined
Benefits of EQ
The Academic Theory of EI & Assessing EQ
Five Dimensions of the Trait EI Model
EQ Self-Assessment Activity

Lesson 3
Becoming Self-Aware
Self-Awareness Explained
Self-Manage for Success
Being Open to Opposing Viewpoints
Learn to Compromise for Success
Choose Your Attitude

Lesson 4
Self-Management/Regulating Your Emotions
'EQ" in Action
Emotional Science
Understanding Emotions
Find Your Self-Control
Using Coping Methods
Relaxation Techniques

Lesson 5
Self-Motivation (M)
Optimism
Pessimism
The Balance between Optimism and Pessimism
The Power of Re-Framing: The Balance between Optimism and Pessimism

Lesson 6
Empathy (E)
What are the Barriers to Empathy?
Developing Your Empathy
Empathising with Others

Lesson 7
Social Skills (SS)
Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Traits of a Person with High Social Skills

Lesson 8
Skills in Emotional Intelligence
How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Understand Emotional Meanings
Manage Emotions

Lesson 9
Verbal Communication Skills
Verbal Communication - Clear Message, Emotionally Effective
Focused Listening
Asking Questions
Communicating with Flexibility and Authenticity

Lesson 10
Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It's Not What You Say, It's How You Say It

Lesson 11
Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Disagreeing Constructively

  Updated on 17 November, 2018