Excellence in Office Administration

Course details

Day 1
SESSION 1: Relationship Management
Understand Yourself first Image & Impression Voice & Attitude Handling office
Politics Managing your boss
SESSION 2: Role and Responsibility within the Team
Planning, Coordinating, Organizing, Leading Coaching Importance of
understanding People skill Identify your role Positioning yourself for success
Change Management
SESSION 3: Confidence & Goals Setting Skills
Handling confidence issues Goal Setting, Positive coach & Continuous learning
Handling Fear Articulating Goals Power of Feedback
SESSION 4: Time & Stress Management
Managing Priorities Approaches for effective time management Time thieves &
Wasters Delegation & Action Plans Handling Work Load by Countering Stress
Types & Effects of Stress Benefits of Stress
Day 2
SESSION 5: Communication Skill
SESSION 6: Dealing With Difficult People
Assertiveness, Saying 'NO', DEFUSE Techniques
SESSION 7: Organizing Meetings & Events
Taking Minutes Evaluating meetings Presentation
SESSION 8: Team Management
SESSION 9: Leadership & Performance
Communication with Manager Different modes of communication Listening Skill
Ways to Sound as Good as You Really Are Communicating with Other Cultures
Team Paradigm Building Team & role of Leadership Roles of Team
Members Factors Critical for Strong Teams Communication and Behaviours
Characteristic of Effective leadership Style of Leadership based on the Situation,
Maturity and Experience of the individual Type of Leadership at Workplace

Updated on 04 July, 2019